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Showing results 1 to 50 of 62
Search took 0.03 seconds. Search: Posts Made By: raindownsugar
Forum: BES Admin Corner 02-01-2012, 11:41 AM
Replies: 3
Views: 1,166
Posted By raindownsugar
Re: Standalone BAS

Yep. Installed MAPI/CDO on BAS and can now send email from BAS console.
Forum: BES Admin Corner 02-01-2012, 10:33 AM
Replies: 3
Views: 1,166
Posted By raindownsugar
Re: Standalone BAS

Thanks JS. Unfortunately I've tried both of those workarounds to no avail. Since the sa BAS has no MAPI engine (either client or CDO) I was wondering how exactly I expected it to communicate with ...
Forum: BES Admin Corner 02-01-2012, 10:18 AM
Replies: 3
Views: 1,166
Posted By raindownsugar
Standalone BAS

We use a standalone BAS (no round robin or pool) and we can't send messages via email from the BAS console. Do we need to install CDO on the BAS to get that going?
Forum: BES Admin Corner 08-11-2011, 09:31 AM
Replies: 1
Views: 918
Posted By raindownsugar
Desktop Backups

I guess this could be a touch off topic but as our org migrates from one mail platform (GroupWise) to another (MSE) we've been doing desktop backups of most devices so we can get back the little...
Forum: BES Admin Corner 08-11-2011, 09:00 AM
Replies: 7
Views: 18,598
Posted By raindownsugar
Re: The Username or Password is not Correct. Please correct the entry-SoFrustrating B

Just out of curiousity edwintg were you also running BAS services on the HA BESs? Do you have DNS round robin for the two BAS instances (and if running on BES those as well)?
Forum: BES Admin Corner 08-09-2011, 04:39 PM
Replies: 3
Views: 2,680
Posted By raindownsugar
Re: User unable to send or reply email

Grep the MAST and MAGT logs for that user's userid which should reveal some 0x8--- errors that you can take to the KB and try to sort out.
Forum: BES Admin Corner 08-03-2011, 09:38 AM
Replies: 3
Views: 1,922
Posted By raindownsugar
Re: How does BAS find users?

Offline GAL from MSE. We've had some issues with this. I've been able to fix not finding users by restarting the mail store service on BES but that's a hatchet fix.
Forum: BES Admin Corner 08-01-2011, 09:41 AM
Replies: 2
Views: 2,338
Posted By raindownsugar
Re: BlackBerry BES 4 not Synching a GroupWise addressbook

"log files are clean" . . .so the GWPA log shows each user's sync with db and gw both showing content and without error? Also the GWPA log doesn't show any thread shutdowns or COM errors for any...
Forum: BES Admin Corner 07-27-2011, 01:36 PM
Replies: 1
Views: 1,607
Posted By raindownsugar
Re: Bulk device wipe?

-kill_handheld in the besadminuserclient piece of the BES Resource kit could be your ticket here. Check page 37 of the BESRK pdf.
Forum: BES Admin Corner 07-22-2011, 10:36 AM
Replies: 5
Views: 1,810
Posted By raindownsugar
Re: Migrate from GW (BES 4.1) to Exch (BES 5 Express)

We are migrating 10k user accounts and 1k BES users from GW to MSE. It's been a bunch of ouch.
Forum: BES Admin Corner 07-01-2011, 09:56 AM
Replies: 5
Views: 2,335
Posted By raindownsugar
Re: Installing updates in a cluster installation

I'd echo penguins post but if you have a standalone BAS as we do you might want to upgrade it first if it's a service pack or you can wind up breaking your BAS due to the database schema changing.
Forum: BES Admin Corner 07-01-2011, 09:52 AM
Replies: 4
Views: 4,748
Posted By raindownsugar
Re: BES 5 cluster

Mail Store, Policy and Sync Service are set to manual on a Standby BES in HA.
Forum: BES Admin Corner 06-14-2011, 09:45 AM
Replies: 3
Views: 1,224
Posted By raindownsugar
Re: Adding Address Book enrty on BB adds an empty one in GW

Check the GWPA log for the addition and you will also see a Item ID that you could track using GWItemInfo.
Forum: BES Admin Corner 05-12-2011, 01:32 PM
Replies: 7
Views: 2,128
Posted By raindownsugar
Re: bes 5 sp3 for exchange keeps failing

Woops, thought you guys were referring to the install.
Forum: BES Admin Corner 05-12-2011, 11:23 AM
Replies: 2
Views: 2,848
Posted By raindownsugar
Re: BES Console Load very slow

We had to just get away from the DNS pooling. We now have the standalone BAS and BAS is installed on the BES HA but the services are stopped. We can start them if need to (BAS upgrade, failure,...
Forum: BES Admin Corner 05-12-2011, 11:21 AM
Replies: 4
Views: 1,236
Posted By raindownsugar
Re: SP3 installed for newbie

Do the standalone BAS first and this will also upgrade the schema for the db. I would stop all services for this but that's just me (on all BES/BAS instances). After BAS was taken up to SP3 and mr1...
Forum: BES Admin Corner 05-12-2011, 08:31 AM
Replies: 7
Views: 2,128
Posted By raindownsugar
Re: bes 5 sp3 for exchange keeps failing

If there is a standalone BAS in the setup it must be done first, that could be the hold up.
Forum: BES Admin Corner 01-20-2011, 05:23 PM
Replies: 7
Views: 3,220
Posted By raindownsugar
Re: Can't log into Administration service

D34d10ck do you have DNS names for the BAS instances in the pool? We switched over to TCP for BAS which sped up local BAS instances but one of our instances didn't have a DNS entry and it caused...
Forum: BES Admin Corner 01-19-2011, 03:56 PM
Replies: 7
Views: 3,220
Posted By raindownsugar
Re: Can't log into Administration service

I've been getting the same from our new MSE BES setup (we're migrating from GW). If I restart the BAS services on the primary BES in the pool I can usually bust the login issue loose and get into...
Forum: BES Admin Corner 11-17-2010, 12:28 PM
Replies: 4
Views: 2,848
Posted By raindownsugar
Re: BAS-AS issue

I'm fairly certain that our deal is the >4KB cert chain issue. We added the new cert to the chain just over a week ago and BAS has been busted since then. This is a new Exchange BES with no...
Forum: BES Admin Corner 11-16-2010, 03:27 PM
Replies: 4
Views: 2,848
Posted By raindownsugar
Re: BAS-AS issue

We added another cert in the chain (for another db on the instance) that pushed us over 4kb and now I can't see BAS either. It's a mess.
Forum: BES Admin Corner 08-19-2010, 01:44 PM
Replies: 4
Views: 2,369
Posted By raindownsugar
I've seen this after an upgrade and we had to...

I've seen this after an upgrade and we had to re-activate the device. The upgrade pushes the IT policy again and I'm thinking in rare instances this goes awry.
Forum: BES Admin Corner 08-19-2010, 01:38 PM
Replies: 11
Views: 3,421
Posted By raindownsugar
This behavior can occur if your mailbox structure...

This behavior can occur if your mailbox structure is out of wack. We see this with users who have moved their mailbox/inbox down into a cabinet folder in GroupWise or if IMAP sessions have corrupted...
Forum: BES Admin Corner 08-19-2010, 01:35 PM
Replies: 3
Views: 2,257
Posted By raindownsugar
Use this KB if you want to restrict the open...

Use this KB if you want to restrict the open ports to just BIS traffic-

KB11036-Firewall and connection requirements for the BlackBerry Internet Service...
Forum: BES Admin Corner 08-09-2010, 02:32 PM
Replies: 3
Views: 1,569
Posted By raindownsugar
I'd love for that issue of restart in activation...

I'd love for that issue of restart in activation to be dealt with in a future OS release. In our shop our users activate themselves (wirleless) and you know they don't read the instructions. This...
Forum: BES Admin Corner 08-09-2010, 11:04 AM
Replies: 3
Views: 1,569
Posted By raindownsugar
9550s need a soft reset in the middle of...

9550s need a soft reset in the middle of activation to finish (sometimes they prompt for it but mostly not). It should finish if you remove/replace the battery. Also watch out as that model's OS...
Forum: BES Admin Corner 07-29-2010, 02:25 PM
Replies: 1
Views: 1,459
Posted By raindownsugar
Groups and Orgs won't sync, perhaps it shows the...

Groups and Orgs won't sync, perhaps it shows the total# from GW but the actual amount listed are the supported ones. Why would you xfer the AB when you can just bring it back down from the BES on...
Forum: BES Admin Corner 07-13-2010, 03:37 PM
Replies: 6
Views: 3,743
Posted By raindownsugar
Seems like once you brought up the new BES...

Seems like once you brought up the new BES instance with the db (obviously with old one down) you'd just need to resend policy to devices to jive with the new instance. But I'm off in theoretical...
Forum: BES Admin Corner 07-13-2010, 03:18 PM
Replies: 1
Views: 1,401
Posted By raindownsugar
In GW right click on the user in Address Book and...

In GW right click on the user in Address Book and go to Details, then choose the Comments tab (aka Notes). Enter there. If you are running GW in OAPI mode it can take up to 4 hours to populate to...
Forum: BES Admin Corner 07-13-2010, 03:01 PM
Replies: 6
Views: 3,743
Posted By raindownsugar
As far as I know the devices are un-aware of the...

As far as I know the devices are un-aware of the DNS name of the server. Seems like your biggest issue is the migration of the SRP. But I'm coming from a GroupWise shop and we run our BESs on their...
Forum: BES Admin Corner 07-13-2010, 02:57 PM
Replies: 4
Views: 932
Posted By raindownsugar
What's the idea behind that policy?

What's the idea behind that policy?
Forum: BES Admin Corner 06-01-2010, 11:04 AM
Replies: 3
Views: 862
Posted By raindownsugar
It's not about where BES resides but where the db...

It's not about where BES resides but where the db resides. If the SQL db is not on the original BES box you're migration is simply a matter of shutting down old BES, bringing up new BES (assuming...
Forum: BES Admin Corner 06-01-2010, 09:41 AM
Replies: 2
Views: 2,603
Posted By raindownsugar
We saw this as well. If there is an error on the...

We saw this as well. If there is an error on the install on a shared SQL instance/db setup you have to have sa rights so that the setup process can write to the master error db. Get your SQL admin...
Forum: BES Admin Corner 05-27-2010, 11:25 AM
Replies: 2
Views: 1,281
Posted By raindownsugar
I have this same issue. Some OSs will pick up...

I have this same issue. Some OSs will pick up the package but most won't. The documentation on the messenger deployment and the versions is woeful to boot.
Forum: BES Admin Corner 05-19-2010, 04:03 PM
Replies: 13
Views: 1,888
Posted By raindownsugar
I used to have to restart basically do to my own...

I used to have to restart basically do to my own lack of knowledge as to what was happening with the server but we've got things ironed out (GroupWise shop) and I can troubleshoot the services better...
Forum: BES Admin Corner 05-12-2010, 04:18 PM
Replies: 5
Views: 1,283
Posted By raindownsugar
That can happen if you move users to a different...

That can happen if you move users to a different BES or make a wholesale change in policy that requires a policy push (which is similar to an EA).
Forum: BES Admin Corner 05-12-2010, 04:16 PM
Replies: 3
Views: 839
Posted By raindownsugar
Ours was painless as well. Went from clustered...

Ours was painless as well. Went from clustered 2000 to a 2005 instance. Just stopped both BESs (we had two at the time) and moved the db. Our SQL dba then added the pruning scripts and we pointed...
Forum: BES Admin Corner 05-12-2010, 03:05 PM
Replies: 4
Views: 1,222
Posted By raindownsugar
Did you enable embedded messages with the reg...

Did you enable embedded messages with the reg hack for your BES? That's the type of thing you risk when you do that . . .seems like it would only be sporadic mail though and not consistent delivery.
Forum: BES Admin Corner 05-11-2010, 04:33 PM
Replies: 1
Views: 778
Posted By raindownsugar
You'll generate a trusted app key for the GW...

You'll generate a trusted app key for the GW client to use on the BES which sorta takes place of the BESadmin acct. Make sure your GW client and the post office vers are the same. There is indeed a...
Forum: BES Admin Corner 05-04-2010, 04:04 PM
Replies: 2
Views: 784
Posted By raindownsugar
Basically resend them. They are being pruned as...

Basically resend them. They are being pruned as older messages and dropped from the device. Search for those memos in the GW mailbox and resend 'em.
Forum: BES Admin Corner 04-01-2010, 02:23 PM
Replies: 5
Views: 1,408
Posted By raindownsugar
Check the time when the thread health goes south...

Check the time when the thread health goes south in the CTRL log. Then head over to the MAGT log and look in the ten minute timeframe around your time above and you should see the thread health...
Forum: BES Admin Corner 03-23-2010, 09:31 AM
Replies: 5
Views: 1,396
Posted By raindownsugar
We get in this boat from time to time and we've...

We get in this boat from time to time and we've just been doing a DM backup and restoring old messages from the DM backup prior to activation.
Forum: BES Admin Corner 02-24-2010, 12:10 PM
Replies: 12
Views: 3,136
Posted By raindownsugar
jsconyers is right in that it should merge the...

jsconyers is right in that it should merge the contacts. There are some third party apps out there that do a nice job of exporting cell phone contacts into a GW address book which allows for easier...
Forum: BES Admin Corner 02-23-2010, 05:20 PM
Replies: 12
Views: 3,136
Posted By raindownsugar
We were kind of chapped that we couldn't sync...

We were kind of chapped that we couldn't sync multiple address books as we did with Notifylink and GW Mobile server on the BES. But now that our users have gotten used to that I almost don't want...
Forum: BES Admin Corner 02-23-2010, 12:36 PM
Replies: 12
Views: 3,136
Posted By raindownsugar
Check the GWPA log for that user which will show...

Check the GWPA log for that user which will show the address book that is syncing, the DB count (BES supported contacts) and the GW count (total GW AB contacts including groups and orgs which arent...
Forum: BES Admin Corner 02-10-2010, 11:02 AM
Replies: 2
Views: 2,340
Posted By raindownsugar
Can you get to the BES logs? Can you see the App...

Can you get to the BES logs? Can you see the App logs on the server? Is the db local or on a cluster/remote?
Forum: BES Admin Corner 02-01-2010, 11:00 AM
Replies: 6
Views: 2,248
Posted By raindownsugar
It's roughly a 4 hour interval from GW down to...

It's roughly a 4 hour interval from GW down to the device. You can force the sync (assuming the BB has no valuable entries) by going to the Address book>Options, roll over Desktop but don't open and...
Forum: BES Admin Corner 01-20-2010, 11:14 AM
Replies: 2
Views: 1,028
Posted By raindownsugar
We've got the same issue with BES 4.1.6mr5 for...

We've got the same issue with BES 4.1.6mr5 for GroupWise. Once we started seeing 4.7 and higher devices our existing client would no longer push. I put the 2.2 on and Storms would get it but...
Forum: Mac Users Corner 08-31-2009, 02:20 PM
Replies: 2
Views: 2,369
Posted By raindownsugar
When OS X goes to sleep it no longer charges the...

When OS X goes to sleep it no longer charges the device, but, mass storage mode is probably still on which drains it.
Forum: BES Admin Corner 05-29-2009, 03:07 PM
Replies: 11
Views: 1,576
Posted By raindownsugar
This behavior is in a KB that I can't find at the...

This behavior is in a KB that I can't find at the moment . . .but the fix is to EA the device and let that finish. Then open Calendar, Menu->Options. Select Desktop (but do not open it) and type...
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