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Search took 0.01 seconds. Search: Posts Made By: Boo-meringue
Forum: BES Admin Corner 10-08-2012, 05:02 AM
Replies: 10
Views: 5,059
Posted By Boo-meringue
Re: Very specific problem with Google Maps and IT policy/application control policy

I'm also seeing the same error on another app: FancyTran.

As I said, the permissions shown on the handset reflect exactly what is set in the BES ACP - "Server Network" is set to Allow and...
Forum: BES Admin Corner 10-02-2012, 05:30 AM
Replies: 10
Views: 5,059
Posted By Boo-meringue
Re: Very specific problem with Google Maps and IT policy/application control policy

Just realised that WiFi API is also allowed on the application control policy.

So:
Interprocess communication
Internal Network connections
Bluetooth Serial Profile
GPS API
WiFi API

The...
Forum: BES Admin Corner 09-28-2012, 11:12 AM
Replies: 10
Views: 5,059
Posted By Boo-meringue
Re: Very specific problem with Google Maps and IT policy/application control policy

Turns out it was permissions in the end. Bluetooth was the one I was missing, of all things.

The permissions I had to allow to get the app to work:

Interprocess communication
Internal Network...
Forum: BES Admin Corner 08-08-2012, 05:58 AM
Replies: 10
Views: 5,059
Posted By Boo-meringue
Re: Very specific problem with Google Maps and IT policy/application control policy

But what about the GPS itself? I'd kind of guessed that's what the application was doing, but it doesn't really explain why I can't get a GPS lock.
Forum: BES Admin Corner 08-07-2012, 11:19 AM
Replies: 10
Views: 5,059
Posted By Boo-meringue
Very specific problem with Google Maps and IT policy/application control policy

Hi All,

I'm trying to deploy Google Maps 4.5.3 from our BES 5.03 (latest maintenance release) to some 9860 handsets. I've got it to a stage where I can deploy it out to handsets but, when I run it...
Forum: BES Admin Corner 06-21-2012, 07:55 AM
Replies: 30
Views: 10,783
Posted By Boo-meringue
Smile Re: Images not showing in Blackberry browser

Solved.

KB29850-Images are not displayed when browsing via BlackBerry Mobile Data System Connection Service routing through a HTTP proxy (http://www.blackberry.com/btsc/KB29850)

RIM made a...
Forum: BES Admin Corner 06-20-2012, 06:25 AM
Replies: 30
Views: 10,783
Posted By Boo-meringue
Re: Images not showing in Blackberry browser

O2 are now referring this issue over to RIM (hooray!). We've supplied them with a lot of information and testing data, I hope RIM can get to the bottom of this! I'll post back here if and when we get...
Forum: BES Admin Corner 05-29-2012, 08:24 AM
Replies: 2
Views: 1,322
Posted By Boo-meringue
Re: Software configuration query

The two groups should not conflict. Your first software configuration will ensure that your unwanted bloatware is removed, but the second software configuration will install correctly despite being...
Forum: BES Admin Corner 05-28-2012, 07:13 AM
Replies: 1
Views: 2,384
Posted By Boo-meringue
Re: Remote password reset not working as expected

I do find the remote password reset process to be a bit flaky, but as long as the handset software is 4.5+ it should work. Have you tried sending the password reset through again? I do find that...
Forum: BES Admin Corner 05-28-2012, 07:05 AM
Replies: 2
Views: 3,138
Posted By Boo-meringue
Re: Log retention periods

If you go into Blackberry Solution Topology>Blackberry Domain>Component View>Logging>yourserver and click on the Logging tab, you can set the time in days that the BES retains most of the logs...
Forum: BES Admin Corner 05-28-2012, 02:58 AM
Replies: 2
Views: 6,857
Posted By Boo-meringue
Re: contact sync issues

Make sure that the user has no blank contacts. I think there needs to be something in one of the name fields or the company field otherwise the contact won't sync.
Forum: BES Admin Corner 05-28-2012, 02:55 AM
Replies: 2
Views: 2,034
Posted By Boo-meringue
Re: Problem with Email (send/receive) on one exchange server

What versions of BES and Exchange are you using?

Does Exchange server C have the same versions of mapi32.dll and cdo.dll as the others?
Forum: BES Admin Corner 05-28-2012, 02:50 AM
Replies: 30
Views: 10,783
Posted By Boo-meringue
Re: Images not showing in Blackberry browser

So tomorrow we're hopefully going to allow our BES direct access to the internet so we can test browsing without the proxy. It's been a pain in the **** to organise this as any firewall changes need...
Forum: BES Admin Corner 05-25-2012, 08:29 AM
Replies: 30
Views: 10,783
Posted By Boo-meringue
Re: Images not showing in Blackberry browser

I disabled those as per freakinvibe's advice on the last page. It fixed some intermittent HTTP errors I was getting but not the missing images.
Forum: BES Admin Corner 05-25-2012, 07:03 AM
Replies: 4
Views: 4,313
Posted By Boo-meringue
Re: Exceed Licenses on the BES

Nothing will go wrong.

Adding new CALs is simple, just log into the BAS, go to Blackberry Solution Topology>Component view>Blackberry Administration Service, Click Edit component and enter the CAL.
Forum: BES Admin Corner 05-25-2012, 06:18 AM
Replies: 30
Views: 10,783
Posted By Boo-meringue
Re: Images not showing in Blackberry browser

I've wiped and reactivated a 9000 handset that I'm using for testing and sadly the problem is still the same.

We use bluecoat for corporate web filtering, not sure if that might have a bearing on...
Forum: BES Admin Corner 05-25-2012, 04:11 AM
Replies: 30
Views: 10,783
Posted By Boo-meringue
Re: Images not showing in Blackberry browser

This is affecting all handsets on our BES.
Forum: BES Admin Corner 05-24-2012, 10:52 AM
Replies: 30
Views: 10,783
Posted By Boo-meringue
Re: Images not showing in Blackberry browser

Ok here's something strange. If I go to the google homepage on a handset it just gives me a red cross instead of the google logo. However, if I choose "full image" from the browser menu it shows me...
Forum: BES Admin Corner 05-24-2012, 10:00 AM
Replies: 30
Views: 10,783
Posted By Boo-meringue
Re: Images not showing in Blackberry browser

That's better, thanks MisterGriffiths. Seems the wrong way round though - because of the way domains work *.myorg.com would surely make more sense than internal.* ?

Anyway, just glad it's working!...
Forum: BES Admin Corner 05-24-2012, 08:27 AM
Replies: 30
Views: 10,783
Posted By Boo-meringue
Re: Images not showing in Blackberry browser

freakinvibe, I'm seeing some weird behaviour on my internal sites now, I'm not sure if I've specified the URLs correctly.

Say your internal site is http://internal.myorg.com - would you just...
Forum: BES Admin Corner 05-23-2012, 05:37 AM
Replies: 30
Views: 10,783
Posted By Boo-meringue
Re: Images not showing in Blackberry browser

That seems to have fixed the HTTP errors - thanks! Still the same issue with images though.
Forum: BES Admin Corner 05-23-2012, 05:02 AM
Replies: 30
Views: 10,783
Posted By Boo-meringue
Re: Images not showing in Blackberry browser

I've done some more testing and I've found that some sites do load images properly.

Sites that load properly:
Yahoo! UK (http://uk.yahoo.com)
http://www.ebay.co.uk

Sites that don't load...
Forum: BES Admin Corner 05-23-2012, 03:47 AM
Replies: 30
Views: 10,783
Posted By Boo-meringue
Re: Images not showing in Blackberry browser

And I agree with what you say about internal sites - I'm not actually sure how it was working, it should not be possible to access our internal sites via the proxy. I can only assume that the MDS has...
Forum: BES Admin Corner 05-23-2012, 03:45 AM
Replies: 30
Views: 10,783
Posted By Boo-meringue
Re: Images not showing in Blackberry browser

For image/* I have a Maximum KB/Connection of 5120, with Disallow Content set to NO.
Forum: BES Admin Corner 05-22-2012, 06:45 AM
Replies: 30
Views: 10,783
Posted By Boo-meringue
Re: Images not showing in Blackberry browser

I'm using the catch-all .*://.*(:\d*)?(/.*)*(\?.*)? with PROXY proxy.ourorganisation.com:8080.
Forum: BES Admin Corner 05-22-2012, 03:55 AM
Replies: 30
Views: 10,783
Posted By Boo-meringue
Re: Images not showing in Blackberry browser

I've sent an extract of the MDAT log to O2 but they don't seem to be particularly knowledgeable.

One odd thing to come out of the troubleshooting I've done: if I disable the proxy completely in...
Forum: BES Admin Corner 05-21-2012, 06:58 AM
Replies: 30
Views: 10,783
Posted By Boo-meringue
Re: Images not showing in Blackberry browser

I've raised a call with O2 about this (we can't speak to RIM directly). As part of the troubleshooting I've set up a handset on a default policy and tested the wap/internet browser - this works fine...
Forum: BES Admin Corner 05-21-2012, 04:38 AM
Replies: 9
Views: 2,004
Posted By Boo-meringue
Re: Gradual removal deployed app from userbase

The exact same thing has happened to me, except I didn't have the sense to do it on a test handset first. That was fun!

What I do with our apps is ensure that all of their software configs are set...
Forum: BES Admin Corner 05-21-2012, 04:25 AM
Replies: 30
Views: 10,783
Posted By Boo-meringue
Images not showing in Blackberry browser

Cross posting this from Crackberry.com - hope that's ok!

Bit of a strange one here. We patched our BES (on Exchange) from 5.0.3 MR4 to MR7 last Thursday. The upgrade went smoothly and everything...
Forum: BES Admin Corner 09-21-2010, 09:08 AM
Replies: 7
Views: 1,145
Posted By Boo-meringue
I was asked about SQL by the P2V guys, so this is...

I was asked about SQL by the P2V guys, so this is probably something that is going to be taken into account. I'm not directly involved in the P2V - I'm just the BES admin. :smile:

Thanks again for...
Forum: BES Admin Corner 09-21-2010, 07:05 AM
Replies: 7
Views: 1,145
Posted By Boo-meringue
Excellent, thanks everyone. And I should have...

Excellent, thanks everyone. And I should have mentioned we run Exchange 2007.

I was a bit worried about encryption keys and handsets needing to be reactivated, as we've had situations like this in...
Forum: BES Admin Corner 09-14-2010, 10:01 AM
Replies: 7
Views: 1,145
Posted By Boo-meringue
BES migration - cloning possible?

My organisation is in the process of virtualising all of its servers, and it will soon be time to do our BES!

The most obvious way to do it would be to take the BES offline, clone it to the new...
Forum: BES Admin Corner 02-17-2010, 10:28 AM
Replies: 5
Views: 1,954
Posted By Boo-meringue
Our issue is really with full battery drain. ...

Our issue is really with full battery drain.

I know that the handset will switch radio off when the battery gets very low. However, I am sure that back in the day, when all our handsets were on...
Forum: BES Admin Corner 02-17-2010, 09:54 AM
Replies: 5
Views: 1,954
Posted By Boo-meringue
Handset radio defaults to OFF after reset/drained battery

As the thread title says, all of the handsets on our BES (4.1.6) default to the radio being OFF if the battery goes flat or the device is reset (via alt-shift-del or battery pull).

We have fairly...
Forum: BES Admin Corner 01-14-2010, 06:49 AM
Replies: 10
Views: 5,680
Posted By Boo-meringue
Yes I did. Can anyone in a position to do so try...

Yes I did. Can anyone in a position to do so try this:

1) Go into options/security/firewall on a handset (location may vary depending on model) and tell it to block PIN messages.
2) Send a PIN...
Forum: BES Admin Corner 01-12-2010, 10:47 AM
Replies: 10
Views: 5,680
Posted By Boo-meringue
Ok, so I found the IT policy setting to block PIN...

Ok, so I found the IT policy setting to block PIN messages. It's called Firewall Block Incoming Messages and sits under Security policy group. You can set it to block SMS, MMS, Blackberry Internet...
Forum: BES Admin Corner 01-06-2010, 03:27 AM
Replies: 10
Views: 5,680
Posted By Boo-meringue
Has anyone else seen this problem? It seems like...

Has anyone else seen this problem? It seems like another RIM policy "quirk".
Forum: BES Admin Corner 12-21-2009, 09:39 AM
Replies: 10
Views: 5,680
Posted By Boo-meringue
Sorry, I didn't give much info. We're using BES...

Sorry, I didn't give much info. We're using BES 4.1.6 with Exchange 2007.
Forum: BES Admin Corner 12-21-2009, 08:42 AM
Replies: 10
Views: 5,680
Posted By Boo-meringue
Block Blackberry messenger messages on all handsets

Hi,

We have IT policy on our BES that prohibits the use of Blackberry messenger. The problem is that some of our users are occasionally getting a notification saying that they have a new...
Forum: BES Admin Corner 05-20-2009, 07:01 AM
Replies: 4
Views: 2,131
Posted By Boo-meringue
The above process worked. I actually only got...

The above process worked. I actually only got something like 5 days of email back (possibly because of the aforementioned exchange issues) but much better than nothing.

Thanks again x14.
Forum: BES Admin Corner 05-20-2009, 05:10 AM
Replies: 4
Views: 2,131
Posted By Boo-meringue
Ah, I didn't try that. To give you an overview of...

Ah, I didn't try that. To give you an overview of my situation - we've had some exchange problems and a few users handsets have stopped syncing mailbox changes in either direction. Getting the sync...
Forum: BES Admin Corner 05-20-2009, 04:49 AM
Replies: 4
Views: 2,131
Posted By Boo-meringue
Force emails onto handset

When a new handset runs enterprise activation it syncs the contents of the user's inbox (going back something like 2 weeks) to the handset.

My question is: on an already-activated handset can I...
Forum: BES Admin Corner 12-05-2008, 11:39 AM
Replies: 4
Views: 1,578
Posted By Boo-meringue
Thanks gibson! The problem is that all of our...

Thanks gibson! The problem is that all of our users have always reconciled pretty much right away (within a minute), it's only since the BES problems that these slow reconcile problems have surfaced....
Forum: BES Admin Corner 12-05-2008, 10:35 AM
Replies: 4
Views: 1,578
Posted By Boo-meringue
Thanks for the reply knotty. I know all too well...

Thanks for the reply knotty. I know all too well that 3.6 is old! If you think that's bad we are also running Exchange 5.5 (over 7000 users)!

We actually have a 4.1 server ready to roll, but we...
Forum: BES Admin Corner 12-05-2008, 06:46 AM
Replies: 4
Views: 1,578
Posted By Boo-meringue
Odd reconciliation problem

Hi all, I'm new to the forum so please bear with me.

We run a corporate BES with around 200 users. The BES version is 3.6, and the handsets are 7230s, 7290s, 8310s, 8707s and a couple of 9000...
Forum: General BlackBerry Discussion 12-05-2008, 06:43 AM
Replies: 1
Views: 609
Posted By Boo-meringue
I think I should have put this in the BES admin...

I think I should have put this in the BES admin section of the forum. My apologies - feel free to delete this thread.
Forum: General BlackBerry Discussion 12-05-2008, 05:50 AM
Replies: 1
Views: 609
Posted By Boo-meringue
Strange reconciliation problem

Hi all, I'm new to the forum so please bear with me.

We run a corporate BES with around 200 users. The BES version is 3.6, and the handsets are 7230s, 7290s, 8310s, 8707s and a couple of 9000...
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