[eaglescout1958]

I received the wifes new curve to replace the defective one. backed up her files on desktop manager and transfered to the new phone. No browser transfered to the new phone. called verizon and they resent the service books. After that the browser was functional. last night today the browser has disapeared from her phone? what the heck spent 2 hours with support yesterday

[Mike Munoz]

Do you have a data plan?

[eaglescout1958]

Yes

[penguin3107]

Wirelessly posted (Breaking Ball)

verizon users are forced to have a data plan. It's not possible to have a BlackBerry on their network without a Blackberry Data Plan.

[dhollins]

Originally Posted by eaglescout1958

I received the wifes new curve to replace the defective one. backed up her files on desktop manager and transfered to the new phone. No browser transfered to the new phone. called verizon and they resent the service books. After that the browser was functional. last night today the browser has disapeared from her phone? what the heck spent 2 hours with support yesterday

Your profile list your bb as the 8380. I believe that is a mistake. You either have the 8830 or 8330. Which is it?

[eaglescout1958]

8330

[sgtcasey]

Options > Advanced Options > Host Routing Table > press the Menu key and select Register Now.

That's a much faster way of resending the service books versus spending 2 hours on the phone with Verizon. Try it now and see if the browser comes back.

Dave

[eaglescout1958]

thanks dave I will give that a try

[bsudyk]

Go to Verizon site and you can downloand the Blackberry software. I had to do that.

[david9962000]

Is EDGE in capitals? Maybe your bb plan got changed.

[NickfromIL]

Originally Posted by david9962000

Is EDGE in capitals? Maybe your bb plan got changed.

It would be 1XEV for Verizon, but it really sounds like a missing service book.