[javed]

Hi Guys

Does anyone know what a Failure at Service Message is when connecting a new user to a BES Server V3.6?

The provisioing of the device is set as Enterprise and not Webclient. Have 30 other devices on BES that are working correctly.

Any ideas?

[NJBlackBerry]

Are you OK with license count (you mentioned 30 - a round number) and it is a guess.

[javed]

yeah licences are cool

if it was a license issue i would expect the BES not able to add the users. To me it seems like permissions but its only affecting one device, thats the weird thing!