[larrymcj]

Very familiar with BBs and just moved from the 8700g to the 8703e. EVDO is working fine with Verizon, and have registered the device with the network several times and sent my service books to the device several times as well. Still can't send/receive email and have no browser icon. Verizon tech support no help at all...they just wanted me to do the steps above, which I already did.

Desktop Redirector and Manager setup and working fine...problem is the Service Books...I just can't get them to the 8703e. Anyone have any clues? Many thanks in advance.

Larry

[jgb@etree]

If you are using BIS, login to your BIS account and hit the button that says 'Send Service Book'

[larrymcj]

I appreciate the reply, but as I said in the original message...I've already done that several times. I actually use Exchange Server/Desktop Redirector for email, but I did send the Service books from BIS. Thanks.

Larry

[larrymcj]

Mystery solved. It turns out the girl who setup the 8703e at my Verizon Store forgot to associate the BB Pin number with my device ESN. Everything works fine now.

Larry