Please specify whether you are using a Sprint or Verizon-branded 9650?
Attached is the error I get when I try to install this app on my Sprint 9650.
By the way, searching the App World on my phone didn't even return IM+ Lite (only the Full version). I had to send myself the link from the
App World page and got the error below when I clicked on the link and selected "Open in BlackBerry App World".
UPDATE: My question above still stands, but I could download and install this app directly from the developer by going to wap.shapeservices.com.