[ramangill]

Hi Guys,

Need your help. This morning on my BOLD, I was writing an email and it froze on me with some weird blue screen. Almost like a Windows blue screen of death (if you know what this is). Well I took the battery out and did a hard reset and now all I see is a white screen. It seems like my BOLD is dead, however, I can still get calls, and I can hear it vibrate when I get mail or messages which is weird. So basically, I can't tell if its the screen or the OS.

Is this a common issue? Any thoughts on what to do? Complete restore maybe? If so, how do I open the desktop manager and do a restore from there? I don't see an option there.

[mckinneycm]

I would start by wiping the device:

How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ

Then installing the latest OS:

http://www.blackberryforums.com/gene...n-english.html