[pfj]

Hi
searching the forum it looks like that 'Fail to connect' is not a great issue anymore, but it is for me so I hope you can help.

I have a BB Bold 9000 (bought from Expansys), unlocked, running on Telefonica(Movistar), sw V4.6.0.190 which I think should be the latest from Telefonica. But I have installed without the Telefonica Vendor.html file.

On 3G with full signal I 5 out of 6 times receive my voicemail when calling BB and I expect it is a result of fail to connect. If I force to 2G I have no issue.
I need the simultaneous mail and voice on 3G and also sometimes travel to Japan where only 3G is available - so I don't know what to do:
a) Update SW?
b) return HW (it is the second device i have)

If I should perform a) which SW platform will you recomend?
Thanks in advance.

[rambo47]

Sounds like a reception issue in your area. Can you check and see how strong a 3G signal somebody else gets in your area? If it's a signal issue there really is nothing to be done. Maybe you'll have to change carriers.

[pfj]

Where I am now I have just run NW dianostics test on the BB and the signal level for 2g/GPRS is -71 dBm, and for 3G/UMTS is -70dBm. I don't know what the right signal level should be...

[Tommy2125]

i don't think telefonica support 3G....

[pfj]

In Spain Telefonica supports 3G via MOVISTAR and it works fine from PC and other phones (Samsung).