[franknbeans]

So what the heck is the trick to answering this phone?

Call comes in. . . I hear my song I put in for my ring tone.. . I hit the answer button on the screen. . . Nothing. . song restarts. . I hit it again. . . nothing. . song restarts. . I hit the hard key. . Nothing. . Hit the touch key. . .and finally it picks up.

What am I doing wrong?

[radar44]

Same exact issue...bump

[Arcangel]

touch key on the screen

[modulo]

is it locked?

[radar44]

Originally Posted by modulo

is it locked?

Nah it's not locked it takes a couple of times of pushing the Answer icon before it will answer the call. Even if I press the answer hard key it won't answer the first time for some reason.

[modulo]

hmm, not cool. I haven't had the same experience myself.

[HarlyFan]

I have just started experiencing this also, what else can go wrong?

[TylerBoneZJoneZ]

It happens to me alot, the most I have had to click the answer key before it answers was 3 I think.. Ridiculous!

[Tiamegs]

This has happened to me too, especially if I am in landscape mode- and it just seemed to start, it was not doing it when I first got it. Anybody have the same problem if you just push the answer button (green phone icon) under the screen, instead of the answer button on the screen? I am going to try that for awhile and see if that works better.

[franknbeans]

the hard key doesn't work either. . at least not for me. . . I have tried answering the phone many times and it wouldn't pick up and I missed the call.

[rachamphetamine]

I have yet to have this happen to me, but I also have been using the send key to answer and not touching the screen. Next time I get a phone call I'll try to remember to touch the screen and see what happens.

[franknbeans]

Another strange thing. . .why is there a hard MUTE key (top right) and also one on the screen?

[rachamphetamine]

The mute key is to silence a call quickly, particularly when the phone is in the holster.

[franknbeans]

I see. . . Hate the mute key on the screen. . . I hit it with my face many times. . . Wish there was a lock function when you accept a call.

*note for software update.*

[franknbeans]

hopefully the software upgrade will fix this issue.

[hudres]

Originally Posted by franknbeans

So what the heck is the trick to answering this phone?

Call comes in. . . I hear my song I put in for my ring tone.. . I hit the answer button on the screen. . . Nothing. . song restarts. . I hit it again. . . nothing. . song restarts. . I hit the hard key. . Nothing. . Hit the touch key. . .and finally it picks up.

What am I doing wrong?

I have seen this problem. You should dial *228, then option 1. This fixed this problem for me. This should be done (with Option 2 instead of 1) on a monthly basis according to Verizon. 73

[radar44]

Originally Posted by hudres

I have seen this problem. You should dial *228, then option 1. This fixed this problem for me. This should be done (with Option 2 instead of 1) on a monthly basis according to Verizon. 73

What does that do? Would I lose any information or data on my phone by hitting the program option 1?

[gautam]

try to clean up extra memory on the phone not the memory card .. u will see better response from its hardware

[J Teezy]

mine does it when its in landscape mode and a call comes in. If you flip the phone straight up and let it adjust the view first then answer should work

[viet2100]

Originally Posted by hudres

I have seen this problem. You should dial *228, then option 1. This fixed this problem for me. This should be done (with Option 2 instead of 1) on a monthly basis according to Verizon. 73

Hitting 1 just programs the phone. Hitting 2 just updates your roaming capabilities. Has nothing to do with his issue.