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03-03-2008, 06:32 PM
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#1
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New Member
Join Date: Feb 2007
Location: Black Mountain, NC
Model: 8703e
Carrier: Verizon
Posts: 9
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vmail messages icon will not go away
Please Login to Remove!
My voice mail messages icon will NOT go away.
I thought this might have been a theme issue, but it shows up on the other themes as well. I expected the icon to show up WITH a number beside it for the number of unopened messages waiting in my box.
I imagine this is some kind of setting, possibly a bug.
Please advise.
bam
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03-03-2008, 06:49 PM
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#2
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Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
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Try these different tips to reset that... sometimes simply call your BB, leaving another voice mail and retrieving and deleting it, will clear it.
How do I reset my message counter to clear, or zero? - BlackBerryFAQ.com
Last edited by Thatzmister2u; 03-03-2008 at 07:24 PM..
Reason: updated the link E-
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03-03-2008, 07:18 PM
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#3
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New Member
Join Date: Feb 2007
Location: Black Mountain, NC
Model: 8703e
Carrier: Verizon
Posts: 9
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JSanders, thank you for the prompt reply.
These did not fix my problem. I am NOT having an issue with seeing the caller id or number when people call. That works perfectly fine.
I am talking about the symbol that tells me I have a new voice mail message. It looks like a tape... it is located above near where I get the little mail symbol that looks like an envelope.
That symbol does not ever go away. Even when my voice mail box is completely empty!! Thus I cannot tell if I have NEW voice mail or not after someone has called. To find out I have to dial my vmail and see if anything is in there. This is tedious and frustrating.
Other suggestions?
bam
Quote:
Originally Posted by JSanders
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03-03-2008, 07:25 PM
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#4
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Retired BBF Moderator
Join Date: Feb 2007
Location: Nor Cal
Model: 9000
PIN: ups! ;)
Carrier: AT&T
Posts: 5,890
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Quote:
Originally Posted by bmccall17
JSanders, thank you for the prompt reply.
These did not fix my problem. I am NOT having an issue with seeing the caller id or number when people call. That works perfectly fine.
I am talking about the symbol that tells me I have a new voice mail message. It looks like a tape... it is located above near where I get the little mail symbol that looks like an envelope.
That symbol does not ever go away. Even when my voice mail box is completely empty!! Thus I cannot tell if I have NEW voice mail or not after someone has called. To find out I have to dial my vmail and see if anything is in there. This is tedious and frustrating.
Other suggestions?
bam
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Try his link again (in JSanders first post not your quote of it), I think he intended a different one. Let us know!
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03-03-2008, 07:32 PM
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#5
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New Member
Join Date: Feb 2007
Location: Black Mountain, NC
Model: 8703e
Carrier: Verizon
Posts: 9
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I tried the same link... went through all three steps AGAIN... did not resolve the problem.
Thank you for passing the link it is most helpful to learn about the different settings in my berry.
And, I would still like to resolve this issue.
Please advise.
bam
Quote:
Originally Posted by Thatzmister2u
Try his link again (in JSanders first post not your quote of it), I think he intended a different one. Let us know!
E-
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03-03-2008, 08:15 PM
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#6
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iPhone Convert
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,878
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Did you try JSander's advice of "sometimes simply call your BB, leaving another voice mail and retrieving and deleting it, will clear it."?
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No longer a BES Admin, but it was fun while it lasted!
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03-03-2008, 08:40 PM
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#7
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New Member
Join Date: Feb 2007
Location: Black Mountain, NC
Model: 8703e
Carrier: Verizon
Posts: 9
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I did, and I have no resolve.
I checked again and there the voice says "You have no messages in your mail box." yet the icon remains displayed on my overhead.
next>>>
Quote:
Originally Posted by juwaack68
Did you try JSander's advice of "sometimes simply call your BB, leaving another voice mail and retrieving and deleting it, will clear it."?
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03-03-2008, 08:42 PM
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#8
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Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
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I posted the link above I meant to post (yes, I do make mistakes, too often, lol) but in this case, that is the link I meant, to clear the voicemail icon.
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03-03-2008, 08:50 PM
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#9
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New Member
Join Date: Feb 2007
Location: Black Mountain, NC
Model: 8703e
Carrier: Verizon
Posts: 9
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Ok. Well it is still not working..
My voice mail is completely empty.. I have tried calling it again and all three steps from your link and have no resolve.
btw: my aim name is: ultimatebmac and I am online.
Quote:
Originally Posted by JSanders
I posted the link above I meant to post (yes, I do make mistakes, too often, lol) but in this case, that is the link I meant, to clear the voicemail icon.
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03-03-2008, 08:55 PM
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#10
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iPhone Convert
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,878
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Quote:
Originally Posted by bmccall17
I did, and I have no resolve.
I checked again and there the voice says "You have no messages in your mail box." yet the icon remains displayed on my overhead.
next>>>
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Sorry to sound like a broken record, but you called your Blackberry from another phone, and left a voicemail on your Blackberry (use the option to mark it 'urgent')? Then from your Blackberry you checked your voicemail, listened to the message you just left, hung up, and still had the voicemail icon?
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03-03-2008, 09:02 PM
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#11
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New Member
Join Date: Feb 2007
Location: Black Mountain, NC
Model: 8703e
Carrier: Verizon
Posts: 9
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Quote:
Originally Posted by juwaack68
Sorry to sound like a broken record, but you called your Blackberry from another phone, and left a voicemail on your Blackberry (use the option to mark it 'urgent')? Then from your Blackberry you checked your voicemail, listened to the message you just left, hung up, and still had the voicemail icon?
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correct on all accounts.
that tape symbol is still there.
i am using the "wave-icon" theme... if that makes a difference for anyone...
bam |
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03-22-2008, 04:49 PM
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#12
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Talking BlackBerry Encyclopedia
Join Date: Feb 2008
Location: North Carolina
Model: 9630
PIN: N/A
Carrier: US Cellular
Posts: 251
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I am still having this same problem too. I have tried all above EXCEPT wiping the OS which I would prefer not to hassle with. Is this a common problem? The only variables I can recall are that relatively recently (before this problem), I downloaded OperaMini, and I changed my wallpaper to black using a JPG file on my memory card. It doesn't seem like those should have any effects. Is wiping the OS the only other solution?
John
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03-22-2008, 08:59 PM
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#13
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Talking BlackBerry Encyclopedia
Join Date: Feb 2008
Location: North Carolina
Model: 9630
PIN: N/A
Carrier: US Cellular
Posts: 251
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Fixed--an OS bug?
OK, I got my message icon and wrong count to revert to normal. I simply went into Call Log>Options>Call Logging and checked it to show Missed calls in the Message List. I had switched that to None. I called the BB, left a voice mail, and could then get rid of the icon. It appears that having Missed Calls logged is necessary for the voice mail icon to work properly. I suppose I should test this theory. Nothing else corrected it however. And I hate making things not work again! SO, first, anyone with this problem of voice mail icon not going away, see what you have checked off in Call Logging. If this is a consistent problem and solution, I guess it represents an OS bug.
John
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03-25-2008, 08:47 AM
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#14
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Thumbs Must Hurt
Join Date: Feb 2005
Model: 8703e
Carrier: Sprint
Posts: 60
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Just a note - I had this problem and calling the voicemail and deleting it fixed it for me as mentioned above. Only thing thats been bugging me is that the voicemail indicator does not show the NUMBER of voicemails I have waiting. Anyone have a fix for that? Please let a brother know ! Thanks in advance
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12-12-2008, 10:56 AM
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#15
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New Member
Join Date: May 2008
Location: Phoenix
Model: 9000
PIN: N/A
Carrier: AT&T
Posts: 5
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Just curious... have you just returned from a trip were your BB had to roam? Sometimes you get a message on the network you roamed to and when you roam back to your original network there is no way to clear the message from the roamed network. I do believe the only way is to have you provider clear it.
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