Quote:
Originally Posted by pissedofflaxdude
I walked into a situation from hell!
I replaced the IT manager for our company...who in their infinite brilliance was not backing up the BES server and who saw fit to put the drives in a RAID 0 config...so when the server tanked I lost everything.
I rebuilt the server (Windows Server 2003 Standard), installed BES (Free Version, it's what was being used before), applied my 10 CAL's and then added the users. We are using MS Exchange 2003 and I have Outlook and ESM installed on the server.
That all being stated none of my pre-existing users are able to reply to or send mail from their BlackBerry's, they are all 8830's on Verizon. I have 1 new users, also using an 8830 and Verizon who I added after things took a dump and they are fine.
I'm stumped on this. Any help would be greatly appreciated.
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I take it you didn't have any backups of your database?
Also I just want to be clear on all the steps you took.
You reinstalled the server and set it up, then you added your users back to the server, as in Add User > select from GAL. What did you do next?
Did you attempt activations with those users?
Did you perform any security wipes for them?
Since this is a new database from what they were on previously, they have unique policy keys present on the handheld and they will reject wireless activation attempts because it cannot accept a new policy until it is wiped.
Important
Also, you should never, ever, ever have Outlook installed on a server and never, ever, ever, ever along with ESM. Call Microsoft for assistance in removing it without screwing up MAPI. Otherwise you will need to remove BES, remove ESM, remove Outlook and start over. On the upside, you don't have to start with a new database.
Unless this is all on your Exchange server, then don't uninstall anything but BES. You -must- call Microsoft.