[hungryOrb]

heya,
In turning on the keyboard, with full new batteries, I go to the menu and connect the keyboard under 'Bluetooth Keyboard'. The Keyboard status changes to connecting, and then just sits there. Doing nothing

Anyone know how to get this working? Is there something that everyone with a keyboard should do which I've missed?

Thanks for any help in advance :]
Robin

[JSanders]

Robin, you might mention what keyboard model you have?

[hungryOrb]

ok :P

Was kinda hoping it was something easy and generic.
It's the Freedom Universal Keyboard.
Freedom Input Ltd - Home

[MotoUp]

Did you install the drivers on your Blackberry?

[hungryOrb]

I didn't do it personally, but someone else apparently did. The bluetooth is ON, and when setting up bluetooth, (keyboard is already set up in the list) it successfully detects the device.

[JSanders]

When you press "connect to keyboard" on the BB, you must turn on the device at the keyboard, for the BT to pair the BB to the KB.

[hungryOrb]

Yes, the keyboard is flashing green while the connecting phase seems to hang..
But ehh, seems like no-one else has had this kind of problem. It's probably software related. I'll have a go at reinstalling the device.

[JSanders]

I this same problem, and I had to update the drivers for the KB on the BlackBerry. Search at the Freedom site and see if you can download (I am pretty certain this is what I did, but it was several months ago) the updated drivers for BB.

[hungryOrb]

Allright, I'll try that. I just deleted the device to add it again. And upon trying to add it, I was prompted for a passkey. Is this key generic? I'm at work at the moment, and it will have to wait till I get back if it's unique and supplied only with the manual or casing.. Anyone remember how they did this?

By the way, to download and update the drivers, is it best to download them directly onto the phone? Or using a bluetooth transfer? :/

[JSanders]

routinely passwords for BT devices are "0000" (four zeros) or if five digits, then five zeros. Normally four.

I had to download the drivers to my PC, and then add them to my device via Desktop Manager and Application loader.

[MotoUp]

Under your keyboard software in Options > Advanced >Applications, edit the default permissions and make sure that keystroke injection is set to allow.

[hungryOrb]

Thankyou both. Extremely helpful, and it worked Moto ;]
Much <3

[Paul Bowles]

Hi HungryOrb,

Thanks for buying one of our keyboards and sorry you where having problems with it. I'm the technical manager for Freedom input and while you have now got it working I just wanted to let you know what the problem was.

There are two issues that come up on the BlackBerry. The first is "keystroke injection" being set to Deny. Keystroke injection is the method that the keyboard uses to talk to the BlackBerry and input text. On the newer BlackBerry's however this option is set to "Deny" by default for all applications.

All you need to do to fix this is just change the permissions for the keyboard to set it to "Allow". There are instructions on our website on how to do this which you can get from:
Keystroke Injection Settings "Trackball" - Powered By Kayako SupportSuite

The second issue (which also effects the newer BlackBerry's more then the older ones) is that there is a bug within the 4.2.1 and upwards operating systems which effects the bluetooth. You pair a keyboard and it seems to pair ok but the BlackBerry doesn't actually install the right services for it.

When this happens everything seems to work ok until you click the Activate keyboard then it just sits at connecting forever and never goes anywhere.

The way to fix this is to:
Go to options (or settings depending on theme)
Go to Bluetooth
Select the keyboard from the list of paired devices.
Press the menu button and select "device properties"
At the bottom you should see "services:" and if you are having this problem probably nothing under here.
Press the menu button again and select "refresh service list".
After a few seconds you should see SPP Slave appear and the keyboard would then connect ok.

This bug can effect different bluetooth devices in different ways and I put a post up about it which is linked below:
http://www.blackberryforums.com/blue...r-4-2-0-a.html

It doesn't happen every time though or on every device so removing the pairing and re-pairing it will fix the problem most of the time also. We have one curve here that has never had any problems and another curve (same carrier, OS, software) that will mess up on about every 5th bluetooth connection.

[JSanders]

Paul, if you don't mind, I am going to add this last post to our FAQ section in hopes that it might help someone in the future.
Bluetooth Keyboards - BlackBerryFAQ