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06-24-2008, 10:40 AM
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#1
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Thumbs Must Hurt
Join Date: Jun 2006
Location: New York City
Model: 9700
OS: 5.0.0.862
Carrier: T-Mobile
Posts: 105
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OS 4.5 Upgrade Problem with BBMessenger
Please Login to Remove!
Last night I upgraded to 4.5 successfully, aside from a problem with messenger.
When I first switched on and went into messenger, it told me "You have switched devices, do you want to transfer your contacts about? (weird grammatical error) If not, your contacts will be erased." So I clicked yes to copy my contacts over (I think/hope), and my contact list shows my old tally (about 20 contacts), but they're not listed. I can't click on any individual name because I can't see any.
Additionally, 2 conversations continued after the upgrade, so I got 2 incoming messages, and these contacts were added to a list in messenger called "Pending PIN Update Confirmation". I clicked on each of these names and selected "Send PIN update now", but it doesn't seem to have done anything.
Can anyone help? I just want my contact list back.
Thanks.
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06-24-2008, 11:23 AM
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#2
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
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What version did you install?
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06-24-2008, 11:26 AM
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#3
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Knows Where the Search Button Is
Join Date: Jan 2007
Location: Gilbert, AZ
Model: 9530
PIN: Ask if you want!
Carrier: AT&T
Posts: 32
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I have upgraded to DM 4.5 but did not have the same problem. What OS are you running on your phone? I wonder if that could be the problem. I am also running a beta OS 4.5.0.42 and have not experienced this problem. Hmmm....something to check on I guess.
What say you
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06-24-2008, 11:35 AM
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#4
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Thumbs Must Hurt
Join Date: Jun 2006
Location: New York City
Model: 9700
OS: 5.0.0.862
Carrier: T-Mobile
Posts: 105
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Quote:
Originally Posted by NJBlackBerry
What version did you install?
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OS 4.5.0.44
Quote:
Originally Posted by Hairbear1954
I have upgraded to DM 4.5 but did not have the same problem. What OS are you running on your phone? I wonder if that could be the problem. I am also running a beta OS 4.5.0.42 and have not experienced this problem. Hmmm....something to check on I guess.
What say you
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The OS is what I installed (see above), along with desktop 4.5 to facilitate the install (according to the instructions I was using, the newest desktop manager needed to be installed before the OS was upgraded).
I'm thinking it may be a bug where the OS thinks it should be on a new device but it's not? |
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06-24-2008, 11:47 AM
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#5
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Thumbs Must Hurt
Join Date: Jun 2008
Model: 8320
OS: 4.5.0.69
PIN: 24751c48
Carrier: T Mobile
Posts: 105
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I have the same problem after a battery pull. Went back to 4.2.2.184 and this condition does not happen? Looks like a bug. Its been around since .18 release.
Quote:
Originally Posted by Nerd
OS 4.5.0.44
The OS is what I installed (see above), along with desktop 4.5 to facilitate the install (according to the instructions I was using, the newest desktop manager needed to be installed before the OS was upgraded).
I'm thinking it may be a bug where the OS thinks it should be on a new device but it's not?
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06-24-2008, 11:59 AM
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#6
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Thumbs Must Hurt
Join Date: Feb 2008
Location: Northern IL
Model: 8330
OS: 4.5
Carrier: Verizon
Posts: 2,076
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Have the same issue on 4.5.0.33 for CDMA. After a battery pull I get the same you have switched devices message, and I just let it resend the thing to my contacts. They show as pending until they accept me again.
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06-24-2008, 12:01 PM
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#7
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Thumbs Must Hurt
Join Date: Jun 2008
Model: 8320
OS: 4.5.0.69
PIN: 24751c48
Carrier: T Mobile
Posts: 105
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What I do is do a restore from my previous backup. Make sure you delete the SYNC service book and then once the restore is complete go back and undelete the sync service book.
Quote:
Originally Posted by NickfromIL
Have the same issue on 4.5.0.33 for CDMA. After a battery pull I get the same you have switched devices message, and I just let it resend the thing to my contacts. They show as pending until they accept me again.
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06-24-2008, 12:07 PM
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#8
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No longer Registered.
Join Date: Mar 2005
Location: Atlanta
Model: 8330
OS: 4.5.0.138
PIN: 31a6c9c9
Carrier: Verizon BIS
Posts: 13,962
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strange havent seen this yet
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06-24-2008, 12:14 PM
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#9
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Thumbs Must Hurt
Join Date: Jul 2005
Location: Jacksonville, FL
Model: BOLD
Carrier: AT&T
Posts: 69
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Same issue here too. Strange, for me it happens after a battery pull, SOMETIMES. Doesn't do it every battery pull.
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06-24-2008, 12:17 PM
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#10
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Thumbs Must Hurt
Join Date: Feb 2008
Location: Northern IL
Model: 8330
OS: 4.5
Carrier: Verizon
Posts: 2,076
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Come to think of it, its not EVERY battery pull, on sometimes as well. I did 2 back to back this morning, and one of them it didnt do it.
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06-24-2008, 12:20 PM
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#11
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No longer Registered.
Join Date: Mar 2005
Location: Atlanta
Model: 8330
OS: 4.5.0.138
PIN: 31a6c9c9
Carrier: Verizon BIS
Posts: 13,962
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ok I just did back to back to back to back battery pulls and nothing.
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06-24-2008, 12:21 PM
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#12
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Thumbs Must Hurt
Join Date: Feb 2008
Location: Northern IL
Model: 8330
OS: 4.5
Carrier: Verizon
Posts: 2,076
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only gives the error once you go into BBM
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06-24-2008, 12:22 PM
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#13
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Thumbs Must Hurt
Join Date: Jun 2008
Model: 8320
OS: 4.5.0.69
PIN: 24751c48
Carrier: T Mobile
Posts: 105
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Do you have contacts that use both the BIS and BES services?
Quote:
Originally Posted by NickfromIL
only gives the error once you go into BBM
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06-24-2008, 12:23 PM
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#14
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Thumbs Must Hurt
Join Date: Feb 2008
Location: Northern IL
Model: 8330
OS: 4.5
Carrier: Verizon
Posts: 2,076
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They are all BIS I believe
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06-24-2008, 12:26 PM
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#15
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No longer Registered.
Join Date: Mar 2005
Location: Atlanta
Model: 8330
OS: 4.5.0.138
PIN: 31a6c9c9
Carrier: Verizon BIS
Posts: 13,962
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Quote:
Originally Posted by NickfromIL
only gives the error once you go into BBM
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yeah i went straight there after the Battery pull every time |
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06-24-2008, 12:26 PM
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#16
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Thumbs Must Hurt
Join Date: Jun 2008
Model: 8320
OS: 4.5.0.69
PIN: 24751c48
Carrier: T Mobile
Posts: 105
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I hope it is fixed in the next build.
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06-24-2008, 12:29 PM
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#17
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No longer Registered.
Join Date: Mar 2005
Location: Atlanta
Model: 8330
OS: 4.5.0.138
PIN: 31a6c9c9
Carrier: Verizon BIS
Posts: 13,962
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I wonder if its something you all have installed? DO any of your messenger buddies have a smiley in their name?
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06-24-2008, 12:33 PM
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#18
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Thumbs Must Hurt
Join Date: Jun 2008
Model: 8320
OS: 4.5.0.69
PIN: 24751c48
Carrier: T Mobile
Posts: 105
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No, there are no contacts that contain a smiley in the contact name.
Quote:
Originally Posted by Dawg
I wonder if its something you all have installed? DO any of your messenger buddies have a smiley in their name?
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06-24-2008, 12:46 PM
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#19
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Thumbs Must Hurt
Join Date: Feb 2008
Location: Northern IL
Model: 8330
OS: 4.5
Carrier: Verizon
Posts: 2,076
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Nope, no smileys, simply standard text characters
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06-24-2008, 12:47 PM
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#20
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Thumbs Must Hurt
Join Date: Feb 2008
Location: Northern IL
Model: 8330
OS: 4.5
Carrier: Verizon
Posts: 2,076
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Here are 3rd party apps currently:
Flikr Photo Uploader
Ka-Glom (game)
VZ Navigator
ESPN Launcher
CNN Launcher
Yahoo Messenger
Thats it.
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