[larrysu]

Environment
IBM Lotus Domino
BES 4.1
Blackberry 8320


I've tried wireless Enterprise Activation so many times, can not activated.

when I used the older blackberry 7290, it worked. That means the sever is allright. I don't konw what's the problem, could you give me some opinion? and how to perform a wired Enterprise Activation? I'm not the admin, what's the easiest way to make it activated .

Thanks in advance

[wunderbar]

have you talked to your admin about the problems activating?

It could be that the device.xml on the server is not up to date with the 8320 model, in which case it would not activate.

[penguin3107]

Wirelessly posted (Breaking Ball)

The BES may also be using an Enterprise Service Policy which prevents certain model handhelds from activating (wired or wireless). You should definitely speak with your BES admin.

[larrysu]

Originally Posted by wunderbar

have you talked to your admin about the problems activating?

It could be that the device.xml on the server is not up to date with the 8320 model, in which case it would not activate.

I've tried one more blackberry that is the same model, i.e. two same blackberries, one is ok, another one doesn't work on wireless EA.

[larrysu]

Originally Posted by penguin3107

Wirelessly posted (Breaking Ball)

The BES may also be using an Enterprise Service Policy which prevents certain model handhelds from activating (wired or wireless). You should definitely speak with your BES admin.

I'm sure something wrong with the handheld, the two blackberries look the same. but one can work, another one can't wireless EA. so I want to konw how to perform wired EA.

[Jadey]

Wired EA - do you have Desktop Manager installed and configured?

However, if there is a problem with the radio or other part of one BB, how will wired activation help? You might be able to setup over the cable, but it'll stop working when you disconnect it, surely?

[penguin3107]

Wirelessly posted (Breaking Ball)

Have you ensured that the device has the correct BES data plan provisioned on it? Maybe it only has a BIS plan.

[mahoward]

Swap the sims and try again.