[hevgrant]

Hi,
WE have a client who is running lotus notes and their device is not synchronising changes between the device and the desktop. everything synchs in the other direction. any advise

[Jadey]

1) Has this ever worked for the user?

2) What changes are not synching (address book, calendar, mail, to do, other?)

[hevgrant]

Changes made to amil on the BB are not replicating back to the main mail file. This includes items, such as mail deletion and mail items moved to folders. Deletion/cancellation of calendar items & deletion of contacts seems to be OK on the tests I've made.

[Jadey]

On the handheld, check the following:

MESSAGES > OPTIONS > EMAIL RECONCILIATION:

What is "Delete On" set to?
What is "On Conflicts" set to?

[boma0021]

check the ACL on the user mailbox - make sure BES has Manager access

[hevgrant]

hi jadey everything is working now. I had the user reset the delete on to mailbox and handheld and on conflicts mailbox wins. he had advised previously that these were alredy set tot his.

[hevgrant]

Hi There is another using having the same issue

All deletions and filing of mail made on BB has no effect on mailfile.

Delete on set to.....Mailbox and Handheld
On conflicts set to......Mailbox wins
Hide filed messages...set to Yes

[Jadey]

Originally Posted by boma0021

check the ACL on the user mailbox - make sure BES has Manager access

Try this then. Does the Domino name of the BlackBerry server have *manager* access on the users' mailfile ACL?

[Aroc]

Hello -

Has reconciliation of deletes ever worked for the user (and only just recently stopped working), or has it never worked for the user (and this is just the first time he/she said anything)?

If it's the latter, than definitely check the ACL settings and the wireless reconciliation settings on the handheld as other have suggested.

If it's the former, and it only recently stopped working, I'd look at the handheld settings (possible wiping the handheld back to factory defaults and updating the firmware) or the State Database for this particular user on the BES server.

We've seen the issue where "older" existing users (>2 years) sometimes have issues with their state databases (we've since enabled state database pruning on the BES to help) and either deletes stop reconciling in one direction (or the other - it varies) or read/unread status doesn't reconcile all of the sudden. We can tell this to be true, since if we migrate the user to a different handheld, the problem with reconciliation still persists (even though wireless reconciliation settings are properly set on the handheld and the ACLs are correct). In that case, we delete the user from the BES (use desktop manager to backup the device just in case), delete the state database for the user, re-register the user in the BES, factory wipe the handheld (you could skip this step, I guess, but I wouldn't recommend it based on experience), perform enterprise activation for the user from the handheld. This essentially treats the problem user as a new BES user, and is often the quickest resolution and the "fix" usually "sticks" rather than reverts to a broken state again.

Make sure you have message pre-population set to the maximum settings of 14 days (up to 750 message), to limit the "shock" of starting over. see hdawg's November 25, 2007 post here --> http://www.blackberryforums.com/bes-...tml#post751856

[hevgrant]

jadey,

Yes it does, through its membership of a group. Its not explicitly named though.

Apologies, thought I had sent this earlier.

[hevgrant]

How often does the reconciliation from the blackerry device happen? If I delete or read a mail on the handset it updates my inbox within seconds and if I delete a mail from my inbox, it updates the handset in seconds, but if I read a new mail in my inbox, it doesn't show as read on the handset until I do a reconcile now on the handset.

Any ideas?


"Heather Grant"
<HGrant@Alternati
veNetworks.com> To
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21/05/2008 09:23 cc

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That's brilliant thanks

-----Original Message-----
Sent: 21 May 2008 09:22
To: Heather Grant
Subject: RE:

That's seems to have done the trick, thanks


Tel: +44 (0)1733 283063





"Heather Grant"

<HGrant@Alternati

veNetworks.com>
To

<
21/05/2008 08:55
cc



Subject
RE: