[jnetter]

Hi everyone, I am hoping someone can point me in the right direction.

I am looking for a detailed breakdown of what each "role" under role administration is capable of doing.

I am writing a security document and trying to delegate all Tier 1 & 2 handheld support to our call center.

I appreciate any assistance.

Thanks

J

[Sith_Apprentice]

What is role based administration

Role Functionality
Security Administrator

(rim_db_admin_security)
These administrators can perform all tasks. They are the only administrators who can manage role membership or change sensitive security properties, such as licenses and encryption keys.
Audit Security Administrator

(rim_db_admin_audit_security)
This role can view the same options as the Security Administrator but cannot change or update any of these options.
Enterprise Administrator

(rim_db_admin_enterprise)
These administrators can perform all tasks relating to BlackBerry device users, services, servers and global application data. This role can control the services in the BlackBerry Enterprise Server, but cannot view role membership, licenses, or encryption keys.
Audit Enterprise Administrator

(rim_db_admin_audit_enterprise)
This role can view the same options as the Enterprise Administrator but cannot change or update any of these options.
Senior Help Desk Administrator

(rim_db_admin_sr_helpdesk)
These administrators can perform all BlackBerry device user management tasks, including deleting BlackBerry device users, changing IT policy assignments, and issuing IT administration commands.
Audit Senior Help Desk Administrator
(rim_db_admin_audit_sr_helpdesk)
This role can view the same options as the Senior Help Desk but cannot change or update any of these options.

Device Administrator

(rim_db_admin_handheld)
These administrators can perform all tasks that relate to BlackBerry device users and BlackBerry device management. This role is designed for administrators who support new BlackBerry device users and deploy BlackBerry devices.
Audit Device Administrator

(rim_db_admin_audit_handheld)
This role can view the same options as the Device Administrator but cannot change or update any of these options.
Junior Help Desk Administrator

(rim_db_admin_jr_helpdesk)
These administrators can perform user account management tasks, including creating and sending wireless enterprise activation passwords, and resending service books or IT policies. These administrators cannot add, move, or delete user accounts or send certain IT administration commands. If administrators need view-only access to their role (for example, when training new administrators), the security administrator can assign an audit version of the role to them.
Audit Junior Help Desk Administrator

(rim_db_admin__audit_jr_helpdesk)
This role can view the same options as the Junior Help Desk but cannot change or update any of these options.

[fadmin]

Just read help file in BB manager...

[jnetter]

Thanks Sith