Quote:
Originally Posted by jwcanada
But if 'real' auditors come it and see you are down a ton of CAL's I am sure that won't go over too well!
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I'm not sure what CALs have to do with it? I wouldn't be able to add a user without the CAL, no?
Quote:
Originally Posted by udontknowjack
You get one year of service with a new SRP free.
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I thought it was like a limited 6 months Tx0 support?
Quote:
Originally Posted by Snyder81
Are there any alternatives to TSupport? Any private support? What about CDW-G? Do they have access to RIM TSupport if you get support from their BlackBerry team?
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We talked to our rep at CDW and they more or less act as an interfacing for you and RIM, although their staff is supposedly well-trained and should be able to field your support calls. They also cover any sort of upgrade costs, as well.
I just see RIM's handheld cost as an add-in bonus to them on getting more money for increased user bases and rollouts. We already pay for a CAL, so why should we have to pay additional support costs for each user we add?