[java_junkie]

I have two broken BB swivel holsters each are under warranty. I have been unsuccessful in contacting BB to replace them. I have attempted to contact them by e-mail with two weeks have gone by with no response. I have attempted to reach them at the 1-877-255-2377 telephone number and the automated voicemail system is difficult to determine the correct choice. Does anyone have a simple way of contacting BB. I am so disappointed with BB and the level of difficulty to have a the holster replaced I am ready buy an iphone.

[gibson_hg]

Where did you purchase the holsters? RIM does not directly sell BlackBerry and their accessories. It is handhled by carriers or stores that sell accessories. Calling the 1-877-255-2377 number will not ge them replaced. If you purchased the holsters from a store, or ebay then the seller is responsible for replacement, not RIM.

[JSanders]

Ditto, what gibson said. Contact your carrier, is it TMo?

I am not even sure they warranty the holsters. How have you broken two of them?

[Prosoundguy]

I would say that if your entire assessment of Blackberry is based on your holster experience then an iphone might be better for you!

[NJBlackBerry]

Must be a critical problem - he opened a duplicate post - http://www.blackberryforums.com/hard...t-holster.html

[jsconyers]

Most carriers don't sell the case individually. They are packaged with the device. I had a user that broke their 8830 case. I contacted Verizon and they do not sell the case idividually.

I found some replacements at this site:

RIM (OEM) BlackBerry® Pearl 8100 Lambskin Swivel Holster – Pitch Black

Hope this helps

[JSanders]

TMo and ATT do sell the cases, normally.