[EAndresen]

When Users go to view folders on their BB where you should see the name of the users mailbox you see strange letters/numbers. Any idea whats going on?

[DarkWater]

Originally Posted by EAndresen

When Users go to view folders on their BB where you should see the name of the users mailbox you see strange letters/numbers. Any idea whats going on?

Nope.

Can they file messages from the handheld?

[EAndresen]

Yes everything works correctly just does not show the name of the mailbox. Its more of a annoyance to my users. I doesnt bother me but I just get complaints from people.

[DarkWater]

If you have access to Desktop Manager, connect a handheld up and open the Backup/Restore app.

Go to Advanced

It should load all the handheld databases on the.. right.. I believe.

Find these two databases
Folders (might just be Folder)
Folder ID

Highlight each, and click Clear.

Disconnect the handheld.

In a few minutes it should generate the folder list again from the server and send to the handheld.

I'd say wait about 10 and then check the folders again.

[EAndresen]

OK ill try that. Should of thought of that myself but I know it happens to all new handhelds I activate. Thanks for the help Ill let you know if that works.

[EAndresen]

Well i got it cleared and now its still not right but I got different characters. Strange...

[DarkWater]

Originally Posted by EAndresen

Well i got it cleared and now its still not right but I got different characters. Strange...

Huh... ok..

Give us all the versions of your software.. Exchange, BES, handhelds, etc.

Are you seeing any warnings/errors in the event viewer on your BES? Anything mentioning folder rescan?

[EAndresen]

GW 7.0
BES 4.1.2.25

I do not see any errors...

[DarkWater]

Originally Posted by EAndresen

GW 7.0
BES 4.1.2.25

I do not see any errors...

Eck... GroupWise...

Well that could be anything. My experience with GroupWise is pretty much non-existent.

[EAndresen]

Thanks... I just will have to tell the users to get a life

[DarkWater]

Originally Posted by EAndresen

Thanks... I just will have to tell the users to get a life

LOL

Any GroupWise people around here? heh

[EAndresen]

Yeah it shows the name correctly on the BES. No other flaws at all just the display name in the folder view. Makes me laugh that out of all that could be wrong the users complain that their name is all wacked. Ill just say its a security feature. ;)

[DarkWater]

Originally Posted by EAndresen

Yeah it shows the name correctly on the BES. No other flaws at all just the display name in the folder view. Makes me laugh that out of all that could be wrong the users complain that their name is all wacked. Ill just say its a security feature. ;)

Who knows.. maybe it is