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Old 07-24-2007, 08:40 PM   #1
Cory Scheuer
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i have a friend here that has a 8700g, and is ont the fido bb connect. he is not getting emails from any of his email acoxxxxs. for some reason the service books arent being sent to his BB. all the other ones that are suppose to be there are there but the ones for mail are not, whats wrong? i dont know the OS maybe he will chime in here in a bit....


Cory
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Old 07-24-2007, 09:26 PM   #2
LunkHead
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Here you go!

How do I resend my service books? - BlackBerryFAQ

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Old 07-24-2007, 09:33 PM   #3
JSanders
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Corey--make sure he pulls battery and reboots. Sometime the service books don't show until after a reboot, like the install during that reboot.
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Old 07-24-2007, 09:45 PM   #4
Cory Scheuer
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we did that a few times... it didnt work

but now he emailed me and it looked like its all working, i just found it odd how there werent showing up even after deleting the service books and resend and reboot numerous times and it didnt work... but all is well now
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Old 07-24-2007, 09:51 PM   #5
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uh huh. yea, I think pulling the battery worked! Can you rule it out as not doing it?
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Old 07-24-2007, 09:58 PM   #6
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but it took about 20mins for it to start again,,,
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Old 07-26-2007, 01:07 PM   #7
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Hi, I'm the guy who Cory was trying to help out. It was pretty weird that despite the several times that we sent service books, pulled the battery and rebooted etc., there was no change. Finally I did ONE MORE sending of the service books and presto chango I had the email accounts back. Things are working smoothly again but it sure has me wondering. The only other thing that I can think of is that I had recently downloaded a new version of the desktop manager (version 4.2.0.14) from rim and did a synch. It seemed to go alright. I can't imagine that performing a synch to my computer would cause the problems that I went through. I'm on fido as Cory mentioned in the first post but I also tried calling rogers. They couldn't help me but they did mention that rogers was going through a big software upgrade and it makes me wonder if there was some sort of disruption for fido. They said that it wasn't possible but hey, you never know...
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Old 07-26-2007, 01:15 PM   #8
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toemaytoe (creative!)--

I wonder if your issue has any relation to the current known RIM issue regarding IMAP settings?
>>http://www.blackberryforums.com/gene...ges-today.html
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