[narensr]

Hi,
When someone calls to my cell (att bb8800) it is not going to VM, getting a message like "need more information...etc.

When i call my VM from my BB i am getting "welcome to att, we need more information todirect appropriate VM....etc


How to fix this

_Naren

[jeremyckitching]

Almost sounds as though the voice mailbox is not set up properly. You may need to contact AT&T to have them check it or reset the mailbox.

[narensr]

I called att cs, after 30mins , twice deleted and reset my VM , finally i got my VM back, if i miss a call it is going to VM with a standard message.
She asked me to change my VoiceMail number to : 1 203 722 8320

Second part: how to access my VM?
When i call VM i.e 1 203 722 8320
"welcome to at&t voice mail , we need more informaton to direct your call to appropriate voicemail box . To leave a message please enter 10 digit phone number of the person you are trying to call. if you have a mailbox on this system press # ....etc "