[kdtjlamb]

OK.... lets try something here.....

I spoke to my TMO and RIM engineers today. They stated that a new version of the IM Client (3.8.0.23) is in the TMO datastream. The device needs to be re-registered on the network in order to pull it down.

To register the device,
Click Tools (wrench)
Click Settings (Dial)
Click into 'Host Routing Table'
Click thumbwheel and select 'Register Now'

(BTW, if you are blocking the IM client via BES policy, the block may no longer work unless you update the signature files with the new IM COD files... we havent tested it yet)

Please post your feedback.....

[goblue1969]

Well, I just re-registered and the new IM client was just downloaded to my phone. Fingers crossed...

[sguthartz]

I've had my 7100T reboot at least once per day for the past few months. I had upgraded the OS but I thought the problem was caused by my accidentally knocking the unit into the toilet. I managed to dry it out and get it working but accepted the fact that I screwed up. I guess not. Nice to know you can recover from full immersion in the potty.

[mL]

I had removed the IM app weeks ago and just re-registered which added the "new" IM.

Big old REBOOT at 4:30 today.

THIS SUCKS! Who can I fire?!

[bb7100tuser]

This may be a total coincidence, but I was having frequent reboot problems (and more) until I uninstalled one of the more popular free "powertoy utilities". I don't suspect that the app itself was the problem... rather I'm guessing that the problem was related to the app's interaction with the bb's internet services? Just something else to try for those still having problems.

[goblue1969]

Originally Posted by goblue1969

Well, I just re-registered and the new IM client was just downloaded to my phone. Fingers crossed...

I really, really, really wanted this IM fix to work. Well, it almost worked for 24 hours. In the middle of a conference call a few minutes ago with my boss AND a customer, my trusty 7100t rebooted. Perfect timing, old friend.

I don't know what the guy above is talking about in relation to third-party utilities (Powertoy?). I'm not running any third-party software. This phone has a major friggin' problem.

[nlk10010]

I just hung up on a long call with a potential client during which the 7100t rebooted TWICE...once I got a message that there was an "Invalid value in the data stream" or something to that effect. After the second crash I decided enough was enough and used my landline.

I LIKE T-MO, I generally LIKE the tech support, but I can't have this. I understand for utmost reliability I should use a land line but cell phones are way cheaper and I can handle an OCCASIONAL glitch in service. My choices are to get an additional cheap phone on my wife's Verizon plan or to pay the T-MO ETF and port my number elsewhere.

I hate to go into a rant but I'm not rich enough to be able to discard one out of every three potential clients.

=NLK=

[mL]

Day 2 with the new IM client. Day 2 of reboots. NOTE: The reboots are different. They are faster and seem to come back within 10 seconds. I get a white screen with an hour glass then the call screen and the T has to search for a network and go through the gsm->GSM-gprs->GPRS dance.

I hope the fix wasnt for shorter reboots.

Who can I call and what is the dialog to hammer someone in TMo? I don't want to spend the time to exchange my SIM or phone just to waste time.

I'll call from my land line......

[harsaphes]

i am having the same problem. In the middle of a call, suddenly the call goes out, i get the hour glass. I am not using bluetooth. Any ideas if this is going to be fixed?....might be time for a new phone.

[68watford]

As described here i deleted the IM client, since then my number of reboots have reduced but they still happen, although the type of rebooting different.

Previously the phone would lock up or completely lose the signal and the only way to get it running was to wait or force a reset which would take a few minutes, now the hour glass spins and it is ready to go again in 10-20 seconds.

Still looking for a solution..............

[nlk10010]

how many of you experiencing the reboots are using OS 3.8 (or at least not the latest OS)? It's probably not that simple but I've had a couple of issues after upgrading (e.g. buzzing speaker) and am toying with the idea of reverting to 3.8.

I'm also wondering if the reboots coincide with data activity but that still leaves the question of what KIND of data is involved.

=NLK=

[kdtjlamb]

I think its a data deal. It seems that if you block the IM client from your BES server, the reboots seem to subside. I have helped a few companies set up a block policy at the BES and that has stopped the reboots. So it seems that It may not be an issue with the IM client, but an issue with the IM data.....

[Feeshman]

I thought TMobile was going to release a bug fix for this. What's the latest forecast for firmware update release?

[mcapiro]

Today I had my first reboot in the middle of a call. Also noticed that when the phone rebooted and I placed the call again I got a warning about a minute later that my battery was low (11%) although when I started the call I was at about 56%. The strange thing is that after I hung up, I looked at the phone about a minute later and the batter level was back up to about 50%. Has anyone else ever experienced this or do anyone know if it's related to the reboot or what it could possibly mean?

[harsaphes]

just happened again to me this morning. this is really becoming a pain.

[creede1]

Does anyone happen to have the IM COD files for v3.8.0.23? Ever since TMO released this new version into the data stream, My policy to block IM at the BES server is not working correctly and we are back to droping calls and reboots.

[tbdentertainment]

At this point I have lost complete confidence in this device. We have not received a reasonable resolve from either TMobile nor RIM in over two months. We have defective devices coupled with the inability to Access our basic phone service free of disruption. Yet we all paid good money for the device and continue to pay for service we are not receiving. Like I said at this point we deserve options, offerings, and specialized support from both RIM and Tmobile. I can't speak for everybody, but I am ready to take this to executive escalations. I would like to think that TMobile would prefer to not lose the lot of us, and same goes for RIM. Despite the fact that I enjoy my device and service when it functions , I cannot deal with this any longer, I need a functioning device, the ability to utilize the services I pay for(like the ability to make a call without getting dropped, to name one), without incurring charges for a new device(RIM or otherwise), delivery charges, early termination fees, continued monthly payments, and no longer expending time and energy that has even greater value.

I am done ranting

Anybody else feel like venting or have further thoughts?

[NewBerry05]

My 7100T is about 6 hrs old and THIS is what I find? Uh oh!!

I was searching for basic info on how to use the thing and, well, here I am. This is rather discouraging. I switched from Sprint and in a few hours of playing with this Blackberry I am VERY impressed feature-wise... but what good is that if it can't hold a call?

Also, I WANT a working IM service.

So this should be interesting. I have a "naked" 7100T... brand new, no additional software, and no BES. If it happens to me, we can rule out additional software and who knows what else.

I'm in my 14-day grace period. I read somewhere else that I must limit my total phone usage to 30 mins for that to be valid. I asked the sales guy about that and he said no, use it all you want, if you want to return it within the 14 days we'll do it. Of course I didnt get that in writing so we shall see.

I dont NEED a Blackberry but the price was right and I am very interested in the features. But if it can't hold calls, there was a cool looking moto....

Wow what a welcome to BlackberryLand... sigh

[shall_mn]

This is my 2nd 7100t. Both reboot during calls. My newest phone does have the 3.80.23 IM client on it, and I reboot at least once each day during a call.

TMO played "dumb" when I called them and acted as if they've never heard of the issue.

[NewBerry05]

I am getting pretty discouraged hearing all this, and watching closely for my last day to return the phone.

I do understand, however, that often times in a forum like this we hear MOSTLY about the problems not the successes. Positive posts tend to be about cool software and such -- few people will take the time to post and say hey my 7100 is working great, never reboots, etc.

I saw someone try a poll that got some replies but I'm hoping if we ask here again maybe we can get more.

Are there many people out there that do NOT have this problem? Granted you can't prove a negative but to offset the discouarging "reboot" rants I'm hoping to see people say they have used their 7100 extensively for months with few if ANY reboots.

I mean, is there any hope at all? Am I doomed to love the features, the promise this device offers and live with reboots????