[tegllc]

I've searched this forum as well as howardforums with no luck.
I have a Cingular/BB 7100g, and a Mot HS820 bluetooth headset. I have them paired and they work fine.

I'm having trouble figuring out how to get the 'hands free' part of the bluetooth to work. I can dial a number with my hands on the BB, and I can talk on the bluetooth headset in the call. I cannot get hands free dialing - where I say a name into the headset and it automatically dials the number.

Cingular has said I need a service called 'voice connect' - and there is an additonal charge for it (something like $3.99 or so a month). The only info I can find is at http://www.cingular.com/customer_service/voice_connect.

Am I able to do this? Bluetooth seems pretty useless without it. I've spoken with 9 (yes, nine) cingular/bb reps over the past few days - each gave me a different answer.

The only Cingular rep who knew what he is talking about said that BT on the 7100g is kinda useless b/c it doesn't enable voice-dialing. If so, I've basically got an $80 wireless headset, right?

Can someone provide a frustrated user with some help? Thanks in advance...

[PhilMax]

On my previosu ell phone, one could create and associate voice "tags" with address book entries. The BlackBerries do not have that capability. Here is a link to info on Cingular's Voice Connect:

http://www.cingular.com/customer_service/voice_connect

[tegllc]

well I think I answered my own question with more searching, plus help from the person who responded. No ability to voice dial (need voice tags) with BB.

So if I understand it, people with BB's buy bluetooth headsets just to get rid of the wire that connects a earpeice to the phone? Seems like an expensive feature - the $80 won't kill me, but I thought there was more to it. Oh well...

[Ranged27]

If you buy the Jabra BT800 you can see caller ID on the headset, and return phone calls from the headset call list without ever looking or touching your BB.