[SoCal Cingular]

my bb 8100(tmobile) will not take a sim card! it says insert sim, and i tried 3 dif active sim cards!!!!!

i am on Cingular, and they said they will not replace the phone because it is not a cingular phone, whiich i understand!!!! Tmobile says they will not replace because i am not on tmobile!!!!
I called BlackBerry and i was on hold for 28 minutes and i hung up, and i called again and was on hold for 42 minutes....... is there a direct warranty number to call? OR does tmobile have to replace because i bought the phone from them at full retail price?
What can i do?????

Please let me know ASAP, i live on my bb, and my razr is not doing the job, lol
thank you in advance,
Eric

[medic223]

Buy a new one

[SoCal Cingular]

Originally Posted by medic223

Buy a new one

Why even reply with that comment?
It is under WARRANTY.
The phone has no water damage, or signs that it has been abused (because it has not)! Why should I have to buy a new one?

[skateboarder873]

Wait, so you bought it from T-Mobile but use Cingular?

[SoCal Cingular]

Originally Posted by skateboarder873

Wait, so you bought it from T-Mobile but use Cingular?

Yes! Tmobile gave me the unlock code!

[John Clark]

Originally Posted by medic223

Buy a new one

Unfortunatly the above poster is right-a little abrupt, but right. The warranties are done through the carriers. That is the downside of using one carrier's phone on another carrier. If you aren't a TMobile customer they don't have to warranty the phone.

When/how did the problem come up?

[SoCal Cingular]

Originally Posted by John Clark

Unfortunatly the above poster is right-a little abrupt, but right. The warranties are done through the carriers. That is the downside of using one carrier's phone on another carrier. If you aren't a TMobile customer they don't have to warranty the phone.

When/how did the problem come up?

i took my sim card out and put it in another smaller phone for the night! and when i went to put it in i get the error message!
I thought that the phones were covered by blackberrys warranty? i called tmobile and they said they do not do warranty exchanges for pda type of phones in store, and i would have to call blackberry?

[John Clark]

The carriers do the warranty. You can try RIM but I doubt you'll get anywhere.

[SoCal Cingular]

Originally Posted by John Clark

The carriers do the warranty. You can try RIM but I doubt you'll get anywhere.

Ill go back to tmobile, and see..... thank you for your help. ill let people know what happenes for the future.
p.s. does sanyone know if tmobile will do the warranty in the store for a 8100?

[beyondalegend]

Yes they will, how long have you had the phone though?

[SoCal Cingular]

Originally Posted by beyondalegend

Yes they will, how long have you had the phone though?

i got the phone the day it came out, Sept 12 i think it was! i have the box with all the accessories?

[beyondalegend]

Originally Posted by SoCal Cingular

i got the phone the day it came out, Sept 12 i think it was! i have the box with all the accessories?

Before you take it in, have you tried backing up your phone with the desktop manager and performing a clean wipe? If not, I would definitely try that. Your sim card still works in other phones correct?

[SoCal Cingular]

Originally Posted by beyondalegend

Before you take it in, have you tried backing up your phone with the desktop manager and performing a clean wipe? If not, I would definitely try that. Your sim card still works in other phones correct?

it is whiped, and still no good!!!!! sometime the buttons are not working either? i have tried it all!

[beyondalegend]

Originally Posted by SoCal Cingular

it is whiped, and still no good!!!!! sometime the buttons are not working either? i have tried it all!

Take it back to the store you bought it from and speak directly to a manager. Stay calm and try not to argue, if it looks like the situation is going nowhere, start crying dude!lol.. Good luck man

[SoCal Cingular]

Originally Posted by beyondalegend

Take it back to the store you bought it from and speak directly to a manager. Stay calm and try not to argue, if it looks like the situation is going nowhere, start crying dude!lol.. Good luck man

LOL, i work for Cingular, so i know the best ways around stuff!
Always act like it is very important, stay focused, polite but straight to the point, and if stuff does not go your way throw a pissy fit, and the manager will do it to just to get you to leave the store!
lolololol

[beyondalegend]

lol.... Dude see if your manager will take care of it since you work for cingular. How much of a discount do you get?

[SoCal Cingular]

Originally Posted by beyondalegend

lol.... Dude see if your manager will take care of it since you work for cingular. How much of a discount do you get?

he cant cuz its the tmobile the black one not the cingular grey one!
we get %30-50 off

[skateboarder873]

WAIT a minute.

so if i have Cingular and buy it at a cingular store, and then unlock it...i can't return it to them?? what???

[beyondalegend]

lol...probably not. Did you know that T-mobile will void your warranty if you use Cingular OS.lol.. Thats lame!

[medic223]

Originally Posted by SoCal Cingular

Why even reply with that comment?
It is under WARRANTY.
The phone has no water damage, or signs that it has been abused (because it has not)! Why should I have to buy a new one?

Sorry for not explaining more in detail. But after reading more of your story, I still stick with my answer. So Cingular wouldn't give you the unlock code even though you work for them?

I hope Tmobile does something for you. Let us know how it turns out.