[Dulcie]

We have one BES server at our main branch. We have 130 BB users in total. We have a GW domain and GW post office at all three our branches. We seem to experience strange problems with our one branch where funnies would happen to 2 or 3 users (out of 18 users). We installed a new BES server approx. 3 months ago and have had NO problems until recently. Three users in our one branch are not receiving emails and their units do not talk to the BB server at all. I can send a PIN message which they will get and that is all. On checking the DISP logs on the server I get the following line next to these three users only:

[40851] date and time {USERNAME} Not sending user stats: no connection to BES Agent.

Please can someone out there assist me with this.
Thanks in advance