Quote:
Originally Posted by worktrader
VZW won't open a RIM ticket unless it's over that amount of time.
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so tell them you're seeing a delays of 60-90minutes... how would they know if you're being honest or not... regardless of what VZW says, <15min delays ARE NOT acceptable and once you get passed on to RIM you shouldn't have to deal with VZW any more on the issue. once you do get passed on to RIM just be sure to get your ticket number.