[richever]

I'm having a problem completeing enterprise activation. When the user types their user name and password (sent to them from the BES) the screen says it's activating but nothing is happening. This particular blackberry was previously used by two people. The transition between these previous users seemed to go fine as I recall.

I'm seeing this error in MAGT log:

[30053] (05/18 17:10:50):{0x125C} Retry start for user: /o=xxxx/ou=First Administrative Group/cn=Recipients/cn=tho

[30041] (05/18 17:10:50):{0x125C} Starting handheld for Tally Ho

[40704] (05/18 17:10:50):{0x125C} MAPIMailbox::MAPIMailbox(2) ServerDN=/o=xxxx/ou=First Administrative Group/cn=Configuration/cn=Servers/cn=DAEDALUS/cn=Microsoft Private MDB, MailboxDN=/o=xxxx/ou=First Administrative Group/cn=Recipients/cn=tho

[40739] (05/18 17:10:50):{0x125C} MAPIMailbox::MAPIMailbox(2) - ResolveName[1] success for DisplayName='/o=xxxx/ou=First Administrative Group/cn=Recipients/cn=tho'

[40430] (05/18 17:10:50):{0x125C} {tally.ho@xxxx.com} MAPIMailbox::MAPIMailbox(2) - Mailbox opened on session 0x013726c8 (DAEDALUS)

[40405] (05/18 17:10:50):{0x125C} {tally.ho@xxxx.com} MAPIMailbox::OpenIPMSubtree - OpenEntry (0x8004010f) failed

[20154] (05/18 17:10:50):{0x125C} User Tally Ho not started


It looks like this user's mailbox can’t be opened for some reason. I’m not really sure. As I mentioned, I didn’t run into this problem at all, however, when switching between the two previous user of this same handheld.

Based on the above log snippet can anyone think of what the problem might be?

Thanks for your help!

Rich

[BBTechGuy]

Looks like an exchange permission problem.

[BBAdmin]

I'm thinking permissions too on this (not enough 'allows')!