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Flyeboy · 10-17-2009, 07:07 AM

I have just downloaded and updated the following,

BlackBerry Handheld Software v4.7.0.181
From carrier Vodafone.de
Package Version: 4.7.0.245

Lucky i did do a full backup as when I restarted the phone i see all my mails are gone. I tried to do a manual restore from advanced. Nothing - the mails won't come back and i have over 2000 mails in the backup but zero on my phone. Am I missing something.

Please assist
Flye

JSanders · 10-17-2009, 07:23 AM

Are you on a corporate BES account?

Flyeboy · 10-17-2009, 07:32 AM

Flyeboy · 10-17-2009, 07:36 AM

and when i go on advanced I can see them there.

JSanders · 10-17-2009, 07:37 AM

But it's greyed out, can't click on the right arrow to move them over?

I'm not sure, if you were on a BES, you would delete the "desktop [sync]" service book in the service books and proceed.

Flyeboy · 10-17-2009, 07:54 AM

Yes i can move them over but they don't appear on the phone. Even when moved them over it shows on the right hand side... but on the phone... nothing

JSanders · 10-17-2009, 08:21 AM

On your phone, go to Options > Status > Database Sizes.

Look at your messages, what are the numbers there?

Flyeboy · 10-17-2009, 08:27 AM

Database Sizes

Total Size: 2203.6K

Address Book - Default: 267/197.2K
Application Permissions: 144/11.8K
Attachment Data: 49/966.7K
AutoText: 107/7.7K
Browser Bookmarks: 45/14.5K
Browser Channels: 0/0.0K
Browser Data Cache: 3/24.6K
Browser Folders: 2/0.1K
Browser Messages: 0/0.0K
Browser Urls: 40/2.4K
Calendar - xxx63723; Groups: 0/0.0K
Categories: 7/0.5K
Content Store: 16/1.3K
Enterprise Configuration: 0/0.0K
Folders: 30/1.2K
Memos: 16/3.0K
Messages: 21/94.6K
MMS Messages: 11/638.3K
Phone Call Logs: 116/30.3K
PIN Messages: 12/19.7K
RMS Databases: 8/93.2K
Saved Email Messages: 0/0.0K
Searches: 5/0.6K
SMS Messages: 113/47.9K
Tasks: 7/18.7K
WAP Push Messages: 5/1.2K

Flyeboy · 10-17-2009, 08:30 AM

EVEN my saved messages not there?

JSanders · 10-17-2009, 08:35 AM

Try it again, using Backup/Restore > Advanced.

Only select the Messages database, and nothing else.

Flyeboy · 10-17-2009, 08:38 AM

ok... hold... i try.

Flyeboy · 10-17-2009, 08:44 AM

messages now i see shows 0 records 0 bytes... does that mean it did not backup messages?

Flyeboy · 10-17-2009, 08:50 AM

YUP... i see that's the problem... wonder why it did not backup e-mails... i have a 2week copy at home... hope my laptop backed them up at least then i will be ok..

JSanders · 10-17-2009, 08:59 AM

Good luck with it.

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