[NELVON]

Just installed BES and added 4 users.

Firstly had a problem activating to BES over the wireless network, but solved this by making a usb connection into the server from each phone.

All 4 blackberry 8890's can receive e-mail but only 1 can send. The other 3 just display the sent message with a red cross icon!

All users have the same rights, in fact all 4 phones are set up exactly the same way.

I don't think I am missing anything obvious as 1 phone works perfectly! Where should I be looking.

Thanks

[x14]

Firstly what platform and version of BES are you running?

Try re-sending the Service Books.

[misterbulldog]

Open one of those messages with the red X and read the header. That should point you in the right direction. Also, you might want to reveiw the KB regarding "send as" permissions.

[NELVON]

We use BES 4.1 running on Windows SBS 2003 SP2.

I have tried resending the service books. Still can only receive not send e-mails.

thanks

[NELVON]

some extra information on the above problem:

Although I can receive but not send e-mails from the blackeberry, it will send receipt of opening the e-mail.