Quote:
Originally Posted by Bold of Frustration
I have had my Bold on Orange UK for over 3 months and all has been well.
I received a service update SMS on Apr 17th and since then have had nothing but trouble, especially with the useless Tech Support.
My experience has been identical to that of NewportWeb - any advice please!!
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In a nice sort of way i am glad i am not the only one, but i can fully understand your frustration as i have the same day in day out!
I have had a total of 37 service update SMS's none of them work.
And i have also been told by Orange that it is not their fault it is Blackberrys as they provide the service, despite me telling them i purchased a Blackberry service from ORANGE, and such the blame lies with them.
They will not give me an eta on a fix, could be days, could be weeks, they just email the details to RIM and wait for a fix.
My biggest gripe is the fact they are still selling Blackberrys on their website, and still claim that it only affects some users. So why cant they just send me a new phone and sim ?? they said because then they might have a fully working phone come back to them but it is second hand and cannot resell it!!!!!!
I am at the end of my tether with them and dont know how to proceed apart from ringing them everyday.
I also find that 156 is always busy for at least 45 mins!! but if you go through 150 then press 1 / 4 / 3 you get through to basic support who can then get through to tech support much faster.
From speaking to a support guy in the bristol call centre, 156 & 157 go through to the same team, dont know what 158 is.
Oh well, i have vented my frustration out on here, will leave you all in peace until the next update!!!
Cheers for all the replies