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02-06-2009, 09:12 PM
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#1
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Thumbs Must Hurt
Join Date: Dec 2008
Location: Texas
Model: 8320
OS: 4.5.0.81
PIN: Don't Use BB Messenger
Carrier: TMobile w/Unlimited Data Plan
Posts: 98
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BB Curve 8320 restarts during calls, help!
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My BB Curve 8320 keeps (done it 3 times in less than a month) restarting while on a call. I lose the call and get a white screen with the hour-glass. Very similar, if not exactly like a battery pull, any ideas on what it could be??
4.2 OS
Additional apps are JiveTalk (trial version still)
No media card
22117783 Bytes
Any additional info needed, let me know!
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02-07-2009, 08:05 AM
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#2
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BBF Moderator
Join Date: Jul 2005
Location: Southern Florida
Model: 9650
OS: 6.0.0.333
Carrier: Verizon BIS
Posts: 14,484
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Wirelessly posted (Its All About the U!)
Try upgrading to 4.5 OS. I am assuming your battery is NOT slipping when you angle the device to use phone.
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02-09-2009, 12:15 AM
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#3
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Thumbs Must Hurt
Join Date: Dec 2008
Location: Texas
Model: 8320
OS: 4.5.0.81
PIN: Don't Use BB Messenger
Carrier: TMobile w/Unlimited Data Plan
Posts: 98
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No the battery isn't loose. I'm not really ready to upgrate my OS yet... heard too many bad things to jump in just yet... any other ideas??
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02-11-2009, 06:27 PM
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#4
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Thumbs Must Hurt
Join Date: Dec 2008
Location: Texas
Model: 8320
OS: 4.5.0.81
PIN: Don't Use BB Messenger
Carrier: TMobile w/Unlimited Data Plan
Posts: 98
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It just did it again, anyone else having this problem??
I was talking on the phone while it was charging this time... does that have anything to do with it?
Any help would be appreciated, this is very annoying!
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02-11-2009, 08:16 PM
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#5
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Thumbs Must Hurt
Join Date: Apr 2005
Model: 8320
PIN: Up
Carrier: t-mobile
Posts: 188
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I understand you have grave reservations, but how about that upgrade to 4.5? It really couldn't hurt.
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02-13-2009, 02:21 PM
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#6
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Thumbs Must Hurt
Join Date: Dec 2008
Location: Texas
Model: 8320
OS: 4.5.0.81
PIN: Don't Use BB Messenger
Carrier: TMobile w/Unlimited Data Plan
Posts: 98
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I guess I could try... it did the same thing to me 3 times in the last 2 days. I can always upgrade and see how I like it and then go back to the old (4.2) correct?
I have heard this is a REAL big problem with the BB 8320 on TMo, any else having this problem, yet...
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02-13-2009, 09:00 PM
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#7
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Thumbs Must Hurt
Join Date: Apr 2005
Model: 8320
PIN: Up
Carrier: t-mobile
Posts: 188
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Wirelessly posted
I have the same phone as you on the same network with 4.5 loaded. It really doesn't give me any problems.
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02-13-2009, 11:05 PM
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#8
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Thumbs Must Hurt
Join Date: Dec 2008
Location: Texas
Model: 8320
OS: 4.5.0.81
PIN: Don't Use BB Messenger
Carrier: TMobile w/Unlimited Data Plan
Posts: 98
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did you have the issue before?
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02-14-2009, 03:16 AM
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#9
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BlackBerry Extraordinaire
Join Date: Oct 2007
Location: Los Angeles
Model: None
PIN: N/A
Carrier: ATT
Posts: 1,638
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If you are on the original Tmobile OS, this was a pretty common problem while on UMA. Even if it's not a UMA problem, upgrading is one of the first things to try. There was a 4.2 OS version that was way better than the Tmobile one, but you might as well go to 4.5.
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02-14-2009, 03:27 AM
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#10
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Stuck In The '70's Mod
Join Date: Feb 2006
Location: The 'burbs east of Seattle.
Model: 9810
Carrier: T-Mobile
Posts: 7,600
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I've had several builds of 4.5 on my 8320, with no issues. As long as you follow the steps carefully, you should be fine:
How do I upgrade the OS on my BlackBerry? - BlackBerryFAQ
__________________
1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
2nd Step in Troubleshooting: Pull the Battery.
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02-14-2009, 07:43 AM
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#11
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Thumbs Must Hurt
Join Date: Apr 2005
Model: 8320
PIN: Up
Carrier: t-mobile
Posts: 188
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OP, to answer your question, I have not had the issue with either 4.2 or 4.5. There are a few additions in 4.5 that you do not get with 4.2, plus a host of fixes. The lastest OS 4.5.0.124 has been very stable.
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02-15-2009, 04:33 AM
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#12
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Thumbs Must Hurt
Join Date: Dec 2008
Location: Texas
Model: 8320
OS: 4.5.0.81
PIN: Don't Use BB Messenger
Carrier: TMobile w/Unlimited Data Plan
Posts: 98
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I have heard of this problem from all over the internet just google "curve 8320 call restart" and get forum after forum of people having to return their curves until finally finding one that stops the problem.
Sounds like I might just have to risk the upgrade, but before I do I can just back up my old version and switch back if needed correct?
Someone mentioned there is a different version of 4.2 than the TMo version, where can I get my hands on that?
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02-15-2009, 10:05 AM
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#13
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Thumbs Must Hurt
Join Date: May 2005
Location: Connecticut
Model: 9700
PIN: 21F4CA69
Carrier: TMobile
Posts: 134
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Hi, You can back up before upgrading, I had the same problem with 4.5 on the Blackberry and my only solution was to get a replacement Blackberry 8320, I have not had the problem since I got the replacement and the replacement unit I received had 4.5 on it so no need to upgrade it.
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TMO 9700
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02-15-2009, 08:50 PM
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#14
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Thumbs Must Hurt
Join Date: Dec 2008
Location: Texas
Model: 8320
OS: 4.5.0.81
PIN: Don't Use BB Messenger
Carrier: TMobile w/Unlimited Data Plan
Posts: 98
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How did you get a replacement? Are the curves coming out now on 4.5 OS?
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02-16-2009, 01:48 AM
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#15
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Thumbs Must Hurt
Join Date: Dec 2007
Model: 8320
PIN: N/A
Carrier: tmo
Posts: 84
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Wirelessly posted
I have almost the same problem,everytime I send a e-mail or when I download a video either from you tube or vuclip my 8320 shuts off by itself,I never had that problem when my phone was running on OS 4.2,now that I upgraded it to 0S 4.5.0.124 my battery drains really quick,is anything better than this 0S? Is anyone having the same issues?
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02-16-2009, 01:52 AM
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#16
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BlackBerry Extraordinaire
Join Date: Oct 2007
Location: Los Angeles
Model: None
PIN: N/A
Carrier: ATT
Posts: 1,638
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Quote:
Originally Posted by txmx
Wirelessly posted
I have almost the same problem,everytime I send a e-mail or when I download a video either from you tube or vuclip my 8320 shuts off by itself,I never had that problem when my phone was running on OS 4.2,now that I upgraded it to 0S 4.5.0.124 my battery drains really quick,is anything better than this 0S? Is anyone having the same issues?
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This problem might be related to the media card. When upgrading to 4.5, sometimes you have to reformat the media card. Try pulling the sd card out and doing the things that cause problems to see.
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02-16-2009, 02:03 AM
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#17
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Thumbs Must Hurt
Join Date: Dec 2007
Model: 8320
PIN: N/A
Carrier: tmo
Posts: 84
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Wirelessly posted
I'm going to try that,seems like a good idea,anyway my SD card is a mess right now,I have all kind of files in it,from music power point documents PDF you name it,so I think it is time to do some clean up and reorganize everything thanks for the tip!!!
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02-16-2009, 02:06 AM
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#18
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Thumbs Must Hurt
Join Date: Dec 2007
Model: 8320
PIN: N/A
Carrier: tmo
Posts: 84
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Wirelessly posted
and by the way does anyone knows what is the biggest SD card supported on 0S 4.5 and what is your experience? Mine is a 4gb, Thank you
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02-16-2009, 02:08 AM
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#19
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New Member
Join Date: Feb 2009
Model: 8320
PIN: N/A
Carrier: Digitel
Posts: 1
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hey im having a problem quite similar the thing is my blackberry 8320 was working perfectly but suddenly it turned off, then it reseted itself and it resets again in the hourglass screen and it repeats this things so i cant get my phone on or anything HELP
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02-16-2009, 09:20 AM
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#20
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Thumbs Must Hurt
Join Date: May 2005
Location: Connecticut
Model: 9700
PIN: 21F4CA69
Carrier: TMobile
Posts: 134
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Quote:
Originally Posted by A10TXChick
How did you get a replacement? Are the curves coming out now on 4.5 OS?
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Hi, My Curve was still under warranty and I called T-Mobile, I explained the problem, told them everything I tried another battery, reloaded OS, and removed 3rd party apps. They arranged for a replacement Curve to be sent.
The Curve I received already had the latest version of 4.5 on it.
Thanks!!
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TMO 9700
Last edited by mvincelli; 02-16-2009 at 09:23 AM..
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