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11-07-2008, 03:14 AM
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#1
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Talking BlackBerry Encyclopedia
Join Date: Oct 2004
Location: Atlanta, GA
Model: 9000
Carrier: AT&T
Posts: 221
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Backup error
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After a few days of tinkering and installing the apps I'm comfortable with, I figured it was time to start backing up the device.
By backup I mean initiating a backup from the Desktop Manager while the device is connected via USB.
The options I currently have selected are here:
2008-11-07_0311
Unfortunately, the backup proceeds up to "Profiles", pauses for about 5 seconds and then I get an error indicating the backup failed.
Video of the error can be found here:
2008-11-07_0312
Anyone else run into this or something similar? What initial troubleshooting would you all suggest?
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Cheers,
Mason
"If tyranny and oppression come to this land, it will be in the guise of fighting a foreign enemy. No Nation could preserve it's freedom in the midst of continual warfare." -- James Madison.
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12-30-2008, 02:05 AM
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#2
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Thumbs Must Hurt
Join Date: Oct 2008
Model: 9000
PIN: N/A
Carrier: WIND (Greece)
Posts: 109
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I get the same error at 'Attachment options'. I tried manual backup, de-selected 'Attachment options', and then it crashed at 'Attachment data'... Cant find a solution :(
Reinstalled DM, changed versions (From 4.6 to 4.6 and vice versa) and still same errors! :(
Afraid to update OS cause i don't want to lose any data..
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12-30-2008, 06:54 AM
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#3
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Talking BlackBerry Encyclopedia
Join Date: Jun 2006
Location: London
Model: 8900
OS: 4.6.1.168
Carrier: Vodafone
Posts: 302
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Same here. Have tried both DM 4.7 and 4.6 (BES version). Have not successfully completed a backup on Bold, Storm or 8900, in fact since OS 4.5.
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12-30-2008, 01:52 PM
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#4
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No longer Registered.
Join Date: Dec 2008
Location: GTA
Model: 9700
OS: Windows 7
PIN: 21111639
Carrier: Rogers Bell Fido =0)
Posts: 91
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Grrrr same here i have 2 BB 9000 and get error when backing up WTH !!!
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12-30-2008, 01:56 PM
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#5
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No longer Registered.
Join Date: Dec 2008
Location: GTA
Model: 9700
OS: Windows 7
PIN: 21111639
Carrier: Rogers Bell Fido =0)
Posts: 91
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12-30-2008, 02:19 PM
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#6
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CrackBerry Addict
Join Date: May 2007
Location: Winnipeg MB Canada
Model: 9700R
OS: 7.1.0.190
PIN: On Request
Carrier: Rogers Wireless
Posts: 902
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While I can't help you others, MPS's should be easy to fix.
Open your BB Browser, click the Menu key, then select Options. Scroll down to Cache Operations, and clear History, Content Cache, and Pushed Content. I usually keep Cookies and Passwords.
Then try your backup again.
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-Klotar
Supervising Manager of the Department of Redundancy Department.
BlackBerry Certified Support Specialist
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12-30-2008, 03:02 PM
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#7
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No longer Registered.
Join Date: Dec 2008
Location: GTA
Model: 9700
OS: Windows 7
PIN: 21111639
Carrier: Rogers Bell Fido =0)
Posts: 91
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it worked
thank you
Quote:
Originally Posted by Klotar
While I can't help you others, MPS's should be easy to fix.
Open your BB Browser, click the Menu key, then select Options. Scroll down to Cache Operations, and clear History, Content Cache, and Pushed Content. I usually keep Cookies and Passwords.
Then try your backup again.
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12-31-2008, 02:47 AM
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#8
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Talking BlackBerry Encyclopedia
Join Date: Jun 2006
Location: London
Model: 8900
OS: 4.6.1.168
Carrier: Vodafone
Posts: 302
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Am afraid Klotar's workaround didn't fix my problem. The error message here is "Unknown Error".
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12-31-2008, 06:36 AM
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#9
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Talking BlackBerry Encyclopedia
Join Date: Mar 2005
Location: NJ
Model: 9000
Carrier: AT&T Wireless
Posts: 315
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I have had this problem backing up Profiles with multiple blackberrys, including my Bold. The workaround is to use the Advanced option, and Select everything in the right-had pane EXCEPT Profiles, and then click the arrow to move to the computer. Then Save. You have to manually save.
When I recently upgraded my BB OS, I tried it without the SD card installed. That cured the problem. I have not yet tried reinstalling the SD card.
Hope this helps.
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Knocka
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12-31-2008, 09:41 AM
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#10
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CrackBerry Addict
Join Date: May 2007
Location: Winnipeg MB Canada
Model: 9700R
OS: 7.1.0.190
PIN: On Request
Carrier: Rogers Wireless
Posts: 902
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Quote:
Originally Posted by Knocka
I have had this problem backing up Profiles with multiple blackberrys, including my Bold. The workaround is to use the Advanced option, and Select everything in the right-had pane EXCEPT Profiles, and then click the arrow to move to the computer. Then Save. You have to manually save.
When I recently upgraded my BB OS, I tried it without the SD card installed. That cured the problem. I have not yet tried reinstalling the SD card.
Hope this helps.
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I've had that problem with Profiles too (actually, the only ones I have had were with Profiles and Browser; no calendar or contacts yet /knock).
I did not think of backing up everything EXCEPT profiles (good tip!). What I did instead was restore profiles ONLY from an old backup and then back up the entire thing as a new backup. The only bummer was that restoring my profiles always seemed to reset all my notifications to default.
My theory regarding profiles is that uninstalling apps that inject themselves into Profiles is the cause, especially when deleting apps from the handheld (as opposed to using DM). The uninstall removes their line entry from each profile but something messes it up and corrupts the database. Again, it's only a theory because usually I don't back up AFTER deleting apps so I may not know for a week or so that I have a problem until the next backup attempt.
__________________
-Klotar
Supervising Manager of the Department of Redundancy Department.
BlackBerry Certified Support Specialist
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12-31-2008, 10:00 AM
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#11
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New Member
Join Date: Nov 2005
Model: 8800
Carrier: Cingular
Posts: 3
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I haven't been able to back up mine, either. It always stops at "Calendar - All." I was able to back up the other sections individually, but can't seem to get the calendar back-up to work. I am on a BES and have two non-BES email/calendar associations.
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12-31-2008, 10:17 AM
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#12
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New Member
Join Date: Apr 2006
Location: Southern California
Model: 9000
OS: 4.6.0.167
Carrier: AT & T
Posts: 13
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A while back ago I had a similar backup error problem too, but that was on my 8700. The solution that ended up working for me was to upgrade the OS to a newer version.
I am not sure why that worked, but it did.
It might work for you. Just my two cents.
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7100t => 8700g => 9000
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03-29-2009, 07:31 AM
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#13
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Thumbs Must Hurt
Join Date: Mar 2009
Location: Cleveland
Model: 9530
OS: .113
PIN: Ask
Carrier: Verizon
Posts: 64
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I was having trouble backing up things like, calendar and contacts. Then I remembered that I have those set to sync with my igoogle. I turned of calendar/contact backup in desktop manager backup options (since they're already on my igoogle), and I was able to complete a fresh backup.
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04-07-2009, 06:07 PM
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#14
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New Member
Join Date: Apr 2009
Model: 9000
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Thanks klotar. Cache clearing worked for me too.
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04-08-2009, 06:35 PM
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#15
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BlackBerryFAQ.com Moderator
Join Date: Oct 2006
Location: Washington DC
Model: 9900
OS: 7.X
PIN: ask Nicely.
Carrier: AT&T/tmobile
Posts: 666
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How long do you keep your scheduling information? On your blackberry?
I actually have an issue backing up both my BIS 9000 and my BES 8700. It fails on email (oh No!)
I think there maybe a be a fixed msg/scheduling/etc size if it the backup reaches that point it fails.
And on a separate note. Has anyone managed to upgrade a bold without losing all profiles? Really becoming a huge pita for me.
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Q10! <- Love the 9000!! It's everything I wanted (minus enough ON BOARD memory)!!
<-9700 ---! more memory! small screen&keypad :( ->
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04-09-2009, 12:00 PM
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#16
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Talking BlackBerry Encyclopedia
Join Date: Dec 2005
Location: Vancouver, Canada
Model: 9700
PIN: 21C27C4C
Carrier: Rogers
Posts: 223
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my backup hangs at WLAN profiles. any ideas?
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04-29-2009, 04:25 PM
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#17
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Thumbs Must Hurt
Join Date: Sep 2005
Location: Houston
Model: 9800
PIN: 25DB352D
Carrier: AT&T
Posts: 125
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I cleared cache in BB Browser, backup went smooth.
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06-22-2009, 09:59 AM
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#18
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Thumbs Must Hurt
Join Date: Jan 2005
Location: Singapore
Model: 9700
OS: 5.0.0.423
Carrier: SingTel
Posts: 94
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I'm having the same issue and am pretty frustrated. What is strange in my case is that when I update applications during the Application Loader, the backup and restore there seems to work fine. Otherwise, using Backup or Advanced and doing selective backups never seems to work. Trips up at random databases, I can't even replicate the problem for crying out loud!
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06-23-2009, 02:01 AM
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#19
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Thumbs Must Hurt
Join Date: Jan 2005
Location: Singapore
Model: 9700
OS: 5.0.0.423
Carrier: SingTel
Posts: 94
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Got it working!
Update on my problem, found a solution that may work for you: I had the same problem in that backup fails at random databases with a "Unknown error". Through experimenting, I realised that Application Loader creates a backup (provided you check off the box under options in the App Loader screen), even if you're failing to complete one. To verify this, you could install a random app through App Loader, and try locate the backup created on your HDD.
After that, I went on to do a full reinstall of the handheld OS using App Loader, checking off the backup handheld, delete all applications and data boxes. Immediately after the device data was restored, I could do a full backup with no issues. I then tried again after Enterprise Activation and it's still working. If this approach might help, do try it out.
Other details in this thread.
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06-23-2009, 01:45 PM
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#20
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New Member
Join Date: Jan 2007
Model: 9000
Carrier: at&t
Posts: 13
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Thanks Klotar. Cache clearing worked for me too.
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