[Ozzy]

hi guys,

i am gettinng "Internal Error #4238." in the log when a user is trying to snyc his blackberry.

he has a 7230

is running:
Lotus Notes 6.5
Desktop Manager v3.6

server is on Domino 2.2

now if i dont snyc his Address book - but snyc his email, calander it works fine.

now one thing to note is that he is using his sim from is 'old' cellphone. we enabled the MDS on his sim and put it in a blackberry.

we copied his contacts over from his sim to his blackberry address book (in the options on the blackberry)

this is the first blackberry i have done this on and it is the first blackberry i have had this error with!

anyone know what is going on?

thanks!

[Ozzy]

is this written wrong?

or no one have the answer or problem?

just wondering.. no biggie.. hopefully go away when we are on BES x4.90

[NJBlackBerry]

I'm guessing, but I think that most of the BES guys here are on Exchange systems (I am), so we can't really help with a Domino/Notes configuration... Sorry

[Ozzy]

thanks for that.. will soon be joining everyone on BES 4.0!

[MrHorse]

Two possible causes -
Cause 1 - Unable to Locate the Mail File
Cause 2 - Incorrect Path to and File Name for PIM Data

[smalln69]

Ozzy,

I recently encountered this problem on my PC, it happened when I installed notes onto another partition (F drive) then installed it back on my (C drive), this seemed to screw the notes.ini file.

To solve the problem I completely removed Lotus Notes and BBDM, then re-installed everything. Worked fine afterwards.

Check Lotus Notes hasn't been installed in two different locations.

Or as a quick fix you may want to manually specify the location of the Notes.ini file before you login using the Advanced Button.

This also worked for me after a couple of logins.

Hope this helps.