[EmilyJade]

When I send or attempt to open the email application on my new BBery 9990 I get the delayed clock face timer thingy and and the following message

net_rim_bb_messaging_app: previous instance still active (report to an http (colon forward slash forward slash) go (forward slash) memory (forward slash) leaks (colon) previous instance still active.

The options offer the option for OK or save. Either way the device hangs up and crashes.

When I do managed to open the email application the blackberry menu key to the left of the mouse which opens the drop down menu does not activate and I am not able to reply to e-mails or use any of the drop down functions.

Does anyone have any advice on how to solve this?

[Dubdub]

Have you tried a battery pull? With the device on, remove the battery for 30 to 60 seconds. Put it back in and let the device reboot.

What did you do to or with the BB just before this began to occur - i.e. load an app?

[eagoweb]

i am having the same issues, i have a torch 9810 and almost for every application after i want to switch to other one or close, i get that message....

also i don't know if it is the reason but i am supposed to have the OS7 but my status says blackberry 6.1 Bundle 473 (v6.1.0.50, Platform 5.0.0.138)

[Dubdub]

Originally Posted by eagoweb

i am having the same issues, i have a torch 9810 and almost for every application after i want to switch to other one or close, i get that message....

also i don't know if it is the reason but i am supposed to have the OS7 but my status says blackberry 6.1 Bundle 473 (v6.1.0.50, Platform 5.0.0.138)

Maybe that is the latest version released by your carrier. Mine says v7.0.0.261 Platform 5.0.0.469.

The same response applies, have you tried a battery pull?

What did you do just before it happened the first time?

[eagoweb]

:O... but can i install the OS i want? maybe if i can download the latest version from blackberry? and sorry if i am making silly question, but i don't know how it works...

i have tried battery pull... but i haven't wait for 30-60 seconds... i can't remember what i did before, what i do know is that i restore the contacts, mails from a backup of another blackberry i had

[Dubdub]

Originally Posted by eagoweb

:O... but can i install the OS i want? maybe if i can download the latest version from blackberry? and sorry if i am making silly question, but i don't know how it works...

i have tried battery pull... but i haven't wait for 30-60 seconds... i can't remember what i did before, what i do know is that i restore the contacts, mails from a backup of another blackberry i had

Please do not write using text speak.

You can install any OS as long as it is specifically for your device. I.e. you can't install a 9800 OS on a 9810. See the stiky at the top of the 9800 section for the correct OS and instructions.

[eagoweb]

yes but you said "Maybe that is the latest version released by your carrier." so i figured that is my carrier whom install it

[eagoweb]

i finally solved this issue updating the firmware :D

This is was explained in this forum, i can't post the URL because i am not allowed by this forum application, but if you go to:

blackberryforums.(OBVIOUS)/general-9800-series-discussion-torch/255216-latest-os-9810-7-0-0-2090-7-0-0-474-asian-english.html