BlackBerry Forums Support Community

glossedup · 10-25-2009, 05:42 AM

I received my new blackberry about 4 days ago. Everything is set up and was working perfectly.

Yesterday my email quit working. This is a @metropcs.blackberry.com email, not a third party email. I can send email (tested to my other email address) but I can't receive any email. I have 3 bars of service (in my room) and it's on 1X. PIN messages work, as does the browser. I reactivated it... checked settings, etc.

I read that if the service is low that it might not work, but 3 bars isn't too low.

I've tried sending from my regular email, and from websites trying to download things via email. Doesn't work.... and it was working perfect the day before.

Suggestions?

juwaack68 · 10-25-2009, 08:17 AM

Have you tried resending your Service Books from you BIS account?

glossedup · 10-25-2009, 11:49 AM

Quote:

Originally Posted by juwaack68

Have you tried resending your Service Books from you BIS account?

I just did that, and I'll see if anything happens. It says it takes about 20 minutes before receiving emails?

juwaack68 · 10-25-2009, 11:55 AM

Wirelessly posted (My blond BlackBerry)

Usually doesn't take that long. Have you received an Activation message for that email acct in your Messages app?

glossedup · 10-25-2009, 12:01 PM

I did. the congrats you set up your email account email.... and I also resent it to the server and received the you handheld has been registered.

I tried to email myself from my other email and nothing.

could you try to send me a email, if thats ok?

glossedup · 10-25-2009, 12:02 PM

oh and I'm at 4 bars of service and -96 dBm... not roaming, 1X service.

juwaack68 · 10-25-2009, 12:02 PM

I'd recommend removing your address from that post.....

Edit your options here on BBF so that's your email address and I'll test sending you an email from the site.

glossedup · 10-25-2009, 12:13 PM

hmm well I changed my email and it sent me the activation link.

still doesn't seem to work from my primary email... when it worked 2 days ago.

glossedup · 10-25-2009, 12:15 PM

it works from gmail now, but not from care2.com

juwaack68 · 10-25-2009, 12:22 PM

Did you edit your email address here? Can you enable the ability to receive messages? I think it's usually turned off by default. Not sure why it's not working.