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04-13-2007, 07:41 PM
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#1
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Thumbs Must Hurt
Join Date: Jan 2006
Location: FL
Model: 8530
Carrier: Sprint
Posts: 80
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myFaves screwed up on Pearl
Please Login to Remove!
a few days ago I decided I wanted to change the order of myFaves. Now it's totally screwed up. For example, the picture I have for Mom is on the contact for my brother. One of the bubbles is totally empty, one has a picture but no number assigned anymore. when I log into my-tmobile the contacts are correct, and the rep confirmed this. The fix I'm told is to do a master reset to get them back right. This seems a bit extreme but is this the only fix? is any one else seen this problem?
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04-13-2007, 09:18 PM
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#2
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BlackBerry Extraordinaire
Join Date: Apr 2006
Location: Houston, TX
Model: Curve
PIN: No thanks, yo tienen una pluma.
Carrier: AT&T
Posts: 1,759
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Wirelessly posted (8700c: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)
I don't have a Pearl or on TMO however resend your service books from your BIS. This might correct the problem. Keep us posted! Cheers!
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04-13-2007, 09:40 PM
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#3
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CrackBerry Addict
Join Date: Dec 2006
Location: Los Angeles, Ca
Model: BOLD
Carrier: T-Mobile
Posts: 815
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Quote:
Originally Posted by pcdebb
a few days ago I decided I wanted to change the order of myFaves. Now it's totally screwed up. For example, the picture I have for Mom is on the contact for my brother. One of the bubbles is totally empty, one has a picture but no number assigned anymore. when I log into my-tmobile the contacts are correct, and the rep confirmed this. The fix I'm told is to do a master reset to get them back right. This seems a bit extreme but is this the only fix? is any one else seen this problem?
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I had the same problem about a month ago, I had to do a fullback up using the desktop manager, then perform a full wipe of the pearl, reload everything, then resend the services books.
__________________
"When Life Gives You Lemons, You Paint That Sh*t Gold"
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04-13-2007, 09:57 PM
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#4
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New Member
Join Date: Feb 2007
Location: Houston, TX
Model: 8100
Carrier: T-Mobile
Posts: 8
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Wow, same thing happened to me a few days ago. Since the fix is so extreme, I'm going to take this opportunity to try out the new TIM firmware.
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04-13-2007, 10:51 PM
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#5
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Knows Where the Search Button Is
Join Date: Apr 2007
Location: Here
Model: 8100
PIN: pinphobia
Carrier: T-Mobile
Posts: 32
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I also had the same problem but I was able to fix it by just a simple battery pull. Have you tried that yet?
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04-13-2007, 11:16 PM
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#6
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Thumbs Must Hurt
Join Date: Aug 2006
Location: Chicago, IL
Model: 8100
Carrier: T-Mobile
Posts: 62
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I had this problem after I went out of the country and swapped SIM cards. When I put my T-Mo SIM card back in myFaves was wacky, but I just edited the contacts with my phone gave them correct names pics and numbers.
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BlackBerry Pearl
Telefónica Móviles 4.2.0.67
T-Mobile BIS
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04-14-2007, 02:10 AM
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#7
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Talking BlackBerry Encyclopedia
Join Date: Jan 2007
Location: L.A.
Model: iP 4S
OS: iOS 5
Carrier: AT&T
Posts: 361
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before you do a wipe...
Same thing happened to me when I changed a my fave number from my Pearl at the beginning of a new month.. Somehow, my #1 spot for my husband's number was kicked off and the new number replaced his. Then, same as yours, the numbers and names and ringtones were suddenly all out of place and some icons were blank (or blue) and inaccessible.
T-Mo had me backup, wipe and restore but the problem didn't go away. They were supposed to call me back when a tier 3 rep figured out the problem.
I never got a call back; however, I figured out on my own that you have to make sure that the my faves on your pearl match up exactly (do a change location) with the my faves on the website (server) with #1 being the first icon you see when accessing my faves. #2 is to the right and it goes counter-clockwise.
Also, it's best to make any changes to your my faves via the website vs the Pearl.
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Posting from an iGadget. LVMHgirl on tiPb.com
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04-14-2007, 02:18 AM
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#8
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Talking BlackBerry Encyclopedia
Join Date: Jan 2007
Location: L.A.
Model: iP 4S
OS: iOS 5
Carrier: AT&T
Posts: 361
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^^^I forgot to mention that afterwards you should do a battery pull to reset.
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Posting from an iGadget. LVMHgirl on tiPb.com
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04-14-2007, 08:59 AM
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#9
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Thumbs Must Hurt
Join Date: Jan 2006
Location: FL
Model: 8530
Carrier: Sprint
Posts: 80
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I did a battery pull and that didnt help. the rep even sent a refresh and it didnt help. I did a total backup and master reset and it's fine now. This all started when I just wanted to change the order of who's #1 and all.
I also do remember when changing a contact about a month ago it was a little wierd on the website. I changed the number on one of the contacts and on the website both were listed and kicked one of the contacts off completely. When the rep "fixed" that they ended up changing the order of contacts around. I think I'll just leave well enough alone now
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04-14-2007, 11:18 AM
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#10
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New Member
Join Date: Feb 2007
Location: Houston, TX
Model: 8100
Carrier: T-Mobile
Posts: 8
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I'll add that I had tried a battery pull, and a book refresh before I posted. One thing I did not check is to see if the tmobile website myfaves listing jived with the myfaves listing on my phone. Hopefully it won't happen again. It did give me a proper excuse to try out the new 4.2.1 TIM software, which is working out great so far.
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04-14-2007, 12:01 PM
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#11
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CrackBerry Addict
Join Date: Dec 2006
Location: Los Angeles, Ca
Model: BOLD
Carrier: T-Mobile
Posts: 815
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Quote:
Originally Posted by pcdebb
One of the bubbles is totally empty, one has a picture but no number assigned anymore.
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I had this on mine for a month before I performed a full wipe. I'm telling you dude, this will not go away. Mine actually got worst, it when from one bubble, to four, I tried everything. The full wipe is the only thing that fixed it.
__________________
"When Life Gives You Lemons, You Paint That Sh*t Gold"
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04-14-2007, 12:21 PM
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#12
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BlackBerry Extraordinaire
Join Date: Oct 2006
Location: Prescott, AZ
Model: 8900
OS: 5.0.0.411
Carrier: Tmobile
Posts: 1,641
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Quote:
Originally Posted by beyondalegend
I had this on mine for a month before I performed a full wipe. I'm telling you dude, this will not go away. Mine actually got worst, it when from one bubble, to four, I tried everything. The full wipe is the only thing that fixed it.
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Same for me, a backup/wipe/restore fixed it, nothing else would. It's been fine to a couple months, but I haven't changed anything since then.
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BB 8900 Tmobile, Moto Droid Verizon
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04-14-2007, 10:47 PM
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#13
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New Member
Join Date: Feb 2007
Model: 8100
Carrier: T-Mobile
Posts: 13
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Same here...
I have had the same problems. I'm just hoping that when hell freezes over and T-Mobile puts out a software update they address this issue. It's very annoying. My personalized ringtones are all messed up for my MyFavs and no matter what I said and what the phone says SHOULD be playing, it never works 100% correctly
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04-15-2007, 09:56 AM
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#14
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Knows Where the Search Button Is
Join Date: Apr 2007
Location: Florida
Model: 8800
Carrier: T-Mobile
Posts: 29
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Had the same issue here. TMO was of little help. Ended up finding the answer here. Do a search for myfaves and you'll find that this is a problem with the order of your faves on the pearl. It took me about an hour to solve the puzzle on mine and dry the order right, but once I got it right, it works. One thing I had to do that I didn't see mentioned anywhere was to change the addressbook contact for the faves that had the wrong pic. Just had to choose the contact that matched the name displayed on the fave.
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04-15-2007, 10:45 AM
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#15
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New Member
Join Date: Feb 2007
Model: 8100
Carrier: T-Mobile
Posts: 13
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Quote:
Originally Posted by w4raw
Had the same issue here. TMO was of little help. Ended up finding the answer here. Do a search for myfaves and you'll find that this is a problem with the order of your faves on the pearl. It took me about an hour to solve the puzzle on mine and dry the order right, but once I got it right, it works. One thing I had to do that I didn't see mentioned anywhere was to change the addressbook contact for the faves that had the wrong pic. Just had to choose the contact that matched the name displayed on the fave.
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Did this help with the ringtones getting all messed up, or was that not an issue with you?
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04-15-2007, 11:09 AM
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#16
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Knows Where the Search Button Is
Join Date: Apr 2007
Location: Florida
Model: 8800
Carrier: T-Mobile
Posts: 29
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I did have the rungtone issue as well. Choosing the right contact and a battery pull fixed all issues
Scott
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04-15-2007, 03:29 PM
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#17
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New Member
Join Date: Feb 2007
Model: 8100
Carrier: T-Mobile
Posts: 13
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How do you re-order your MyFavs on the website?
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04-15-2007, 04:43 PM
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#18
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Knows Where the Search Button Is
Join Date: Apr 2007
Location: Florida
Model: 8800
Carrier: T-Mobile
Posts: 29
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I changed the order on my pearl. I'm not sure if you can change the order on the tmo site.
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04-15-2007, 09:43 PM
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#19
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New Member
Join Date: Apr 2007
Model: 8100
PIN: N/A
Carrier: T-Mobile
Posts: 1
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My wife's icon disappeared from the pearl. I went to T-Mobile's website and changed the tag for one of the other faves (not the fave just the label for it) and my wife's came back on the phone when it updated the tag for the other
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04-15-2007, 10:16 PM
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#20
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Thumbs Must Hurt
Join Date: Sep 2006
Model: 8900
Carrier: T-Mobile
Posts: 76
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only issues ive had with myfaves, it screwed up my exceptions on ringers for certain people. i had a friend in one group already and added him to myfaves, of course i had to set a custom ringer again but now it wont ring
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