[diapalino]

I apologize if this is a repeat question; I searched and didn't find help.

THE PROBLEM: I am trying to dial a telephone number. First, when I try to enter a number by pressing the numbers on the key pad, nothing happens. In the top right corner there is a large "up" arrow.

When I press the shift key (bottom left key with arrow pointing down), a "1-2-3" button appears, encouraging me to hit the numbers again. When I then hit a number, a capital letter is entered instead. I've tried hitting the bottom "one-in-from-the-right" button, i.e., the caps button below #. I get a #, which doesn't help.

So, I'm stuck in no response or CAPS only, and can't dial out unless I shift to the address book and, luckily, have the number there that I want to dial.

This has happened before, spontaneously, and has gone away, again spontaneously -- at least I don't know what made it go away.

I've tried shutting down and restarting. Nothing. I've left if off overnight, again hoping the thing would reset. Zip.

I could just wait for it to spontaneously go back to normal, but that seems pretty darn primitive -- and unpredictably slow.

Any suggestions welcome. Tx in advance.

[GDBerryuser]

hold down the bottom left button while entering the numbers... are you in the phone screen or are you in the message screen?

[diapalino]

I Am In Phone Screen, And Tried Holding Bottom Left Key Down, Still No Input To Phone Number Space. Also, Fwiw, When I Shift To My Email Messages, And Try To Scroll To The Top (or Bottom), The Result Is That I "highlight" All Of The Messages I Scroll Over, And Then Am Confronted With An Option To Erase All Messages - No!!

Hope This Helps Clarify Problem. Tx Again.

[nostalgiaguru]

I have a 7130c and have tried to re-create your problem, but had no luck. Have you tried holding down the * key, as if switching to multitap, and/or holding down the shift key?

[diapalino]

...I tried that and no luck. Now I dont even get caps when i type in dial mode. Just a blank screen where the number is supposed to appear. One part of the keyboard works in this mode -- the auto dial. So, for instance, i can dial and hold 1 and get to my voice mails. But even then the OP (top right) key for speaker phone doesn't work. I am planning to take this pup to Cingular in the am and say fix or swap.

[GDBerryuser]

Have you tried pulling the battery, holding down the power button for 30 seconds, and then powering it back up? Sometimes a hard reset will fix it.

[diapalino]

the reset did it. tx. i just cant figure out how i got it into that position to begin with... may not be important now. tx again