[dcpuser]

Hey all,

I received a shipment of some T-Mobile 7105ts and am trying to do Enterprise Activation but with no luck. I'm running BES v4.0 on Server2003. I have no problems activating any of our 7230 or 7290s. I've tried swapping in a good SIM card and no luck. I also erased all the apps on the device and re-installed and the same result. Anyone think of anything else I can check for?

[dcpuser]

Update to this issue... it seems to only be affecting one user. The user had a previous BB before but was removed. Now it seems he can't be activated with a new device.

[dodgydane]

perhaps try to run a dbclean on a pc with his profile logged in after removing him from the BES. then readd him and try activating his device.
Or maybe you could check whether a wired activation is possible?

[bl0rb]

Hello dcpuser,

run the handheldcleanup.exe utility

1. For BlackBerry Enterprise Server 2.0, open a command prompt, then go to C:\Program Files\Research In Motion\BlackBerry Enterprise Server

For BlackBerry Enterprise Server 2.1 to 4.0, open a command prompt, then go to C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Utility
2. Type handheldcleanup -u

[bl0rb]

kill the Handheld and try it again!

[dcpuser]

Unfortunately wired is going to be a pain because the user is not local. I'll try dbclean later (have to get it first from support heh). Handheldcleanup seems a bit confusing. It's asking for BESName (not sure that that is?) and I've tried putting in every combination of my user's name in there and it says it's done on every try... which leads me to believe it didn't do anything.

[dcpuser]

I don't know if this helps any but the user mentioned he's been getting emials from everytime I try to activate his account OTA. None of my users haev ever received this and I just tried with a dummy account and it activated fine without those emails. IS this the cause? Does the device, for whatever reason, not know where to go when a particular user is being activated (note I can activate another user with the same device and it works fine).

[dev]

That email (network@etp01.etp.na.blackberry.net) comes from the RIM infrastructure to the user's mailbox, it has an etp.dat attachment. The BES server checks the user's mailbox for this file. This is the activation request email. The reason you don't see it is because the BES removes it.
Does this user have any mail forwarding done on his current inbox? It seems like the BES does not get a chance to access the etp.dat file and that's what may be preventing further activation.

[dcpuser]

Thanks. It looks like those emails were being forwarded to another folder within his mailbox. I had him uncheck that rule and its activating fine now. Its weird though since that email is technically still in the same user mailbox but just in a different folder from InBox...

[dodgydane]

you'll find that the BES and BlackBerrys can be sensitive at times.
Enjoy. Have a great weekend.

[dev]

The BES by default will look at the Inbox folder for the activation emails with the etp.dat attachment. This folder and the Sent folder are original folders setup for redirection upon setup of a user. Hence the BES will not look elsewhere for those emails.