[Corrado976]

hi
i have a bb 8700v which I never backed up on my MAC.
now i just bought a new bold 9780, which came with the installation cd.
i installed the Desktop manager version 2.0, then connected my old 8700 so i could back it up and then i wanted to connect my new 9780 and transfer the data.
so after installing the desktop manager, i plugged in my 8700, but the manager wouldn't recognize it. so i installed an older version of the desktop manager (1.0) but that didn't work either.
can somebody help me here please?!
thanks!!
Corrado

[Dubdub]

Check the yellow sticky at the top of the Help section for info on what to do if DM won't connect. Might be something there to help you.

Also read through the Mac section. 8700 is pretty old, but DM should see it.

[Corrado976]

sorry... "yellow sticky at the top of the Help section" where??? here on this website? cant find the help section nor a yellow sticky?

[Dubdub]

You are in it. At the top of this section of the Forum.

http://www.blackberryforums.com/blac...ect-my-bb.html

[Corrado976]

i have tried all those steps except for trying another pc and except for "disable the power management settings" because i don't know how to do that on my Mac (the instructions posted are only for PCs!)

please help!

[Dubdub]

Did you check the Mac Section?

[Corrado976]

where is the Mac section please??? i have been searching forums for 3 hours how, can't even see straight anymore!

[Motorcycle Mama]

Start at the Main Forum page.
Scroll down until you see "Mac Users".
Click on that.