[bonsaihuman86]

I've tried it every which way, but after wiping my BB clean, now I can't get it to reload the software!
Firstly, my computer only recognises my BB when I connect it via usb without the battery. This in itself is a concern.
Secondly, whenever I try to reinstall my OS, it gets as far as "Waiting for Device Initialization" (at which point it disconnects itself from my computer then reconnects), I wait for a while then it times out giving my a "Please reconnect your device and retry" type message...

Please help! All these problems started when I put a new Orange Pay and Go SIM into it after switching from a monthly contract. Could this be part of the problem?

HELP!

[felix1522]

Have you tried restarting your computer?

[bonsaihuman86]

Yeah, tried that. It's not my computer. Tried it with my flatmate's PC too, with the same problems. It's the phone :/