[jaabragg]

I have an unlocked flip which I am using through AT&T. On my 1st couple of tries I was able to connect to the internet flawlessly using my home router.

Now when I try whether on my home router or any other unsecured router, I get an error W002. I have erased the TCP information. The problem is that when I try to set my browser to WIFI - that option is not available -HOTSPOT is the only option.

I can perform a survey & see my router & the ones around me, but can never connect to them

I have tried both with my edge on and off. Why was I initially able to connect, but cannot anymore?

If your reply, please do so in elementary terms - I am a 50 yo stay at home mom! Thanks

[Terasec]

Originally Posted by jaabragg

I have an unlocked flip which I am using through AT&T. On my 1st couple of tries I was able to connect to the internet flawlessly using my home router.

Now when I try whether on my home router or any other unsecured router, I get an error W002. I have erased the TCP information. The problem is that when I try to set my browser to WIFI - that option is not available -HOTSPOT is the only option.

I can perform a survey & see my router & the ones around me, but can never connect to them

I have tried both with my edge on and off. Why was I initially able to connect, but cannot anymore?

If your reply, please do so in elementary terms - I am a 50 yo stay at home mom! Thanks

At home try shutting off your router and turning it back on
That might help reestablish a connection
I see similar connection issues
Where diagnostics shows good connection yet nothing
Sometimes its not the phone but a weak signal

[jaabragg]

No luck there - I have sat right in front of the router & reset the router, no luck - I have the latest OS download & do not have a data plan.
Thanks

[jaabragg]

oops - make that .180 OS

[evilp8ntballer7]

ya I have gotten a similar problem it seems, I get a connection failed and taking the battery out doesn't always work and it seems like the phone is picky as to which it connects too but I messed around with it and it seems that it connects more often with a WEP password then without one, and if it still doesnt a router reboot usually helps

[jaabragg]

I've tried router reboot & battery pull again & again - I can never get a connection anywhere. My son is a p8intballer also...I'm thinking of wiping the phone -does this erase the OS also? Can I delete & reinstall the OS without wiping the phone? Could this help? I have done a backup of my phone thru bb desktop - After I wipe it, how do I reinstall the data? Thanks

[evilp8ntballer7]

I would say that you should try adding a WEP password to your router and connect with it from your BB I have had this solve things in the past, you could wipe it but Im not sure that would work, if your going to do anything with the OS then I would update

[jaabragg]

evilpaintballer: I figured it out - probably obvious to you - I had data services turned off. Simple fix - thanks for your help

[evilp8ntballer7]

Thats great you got it working but Im also having problems (again) its weird because the bb may work and connect to my router for a few days without problems and then it will just keep saying W010 failed even though the signal is stron and everything else. I have found a temp solution to this and it is connecting to another router somewhere and then come back and its fine and/or restarting my router sometimes helps but why is this? is this my phone or my router?