[leftleg_]

Hello,

I have a user who has been using her BB for 2 years. She never synced her BB with her Exchange account. We just installed the 30 CAL version of BES. When I add this user to BES, how can I make sure her data(Contacts) from the BB is synced with her Exchange account. I worried there are outdated Contact info in her Exchange account and will overwrite data on the BB.

Thanks for any help anyone can give.

[kpoland]

It should sync both ways. That is, she may end up with 'duplicate' looking contacts - but it will only duplicate if the First name & Last name fields are identical, and the Company field is different (I believe).

If first name, last name and company are identical, it will favor the desktop, by default.

What I would do:

1. Backup BB
2. Export Outlook Contacts into a .PST
3. Delete Outlook Contacts
4. Sync BB

That will push all her BB contacts into Outlook.

Then you can open the PST and Copy/Paste them into Outlook.

[leftleg_]

Originally Posted by kpoland

It should sync both ways. That is, she may end up with 'duplicate' looking contacts - but it will only duplicate if the First name & Last name fields are identical, and the Company field is different (I believe).

If first name, last name and company are identical, it will favor the desktop, by default.

What I would do:

1. Backup BB
2. Export Outlook Contacts into a .PST
3. Delete Outlook Contacts
4. Sync BB

That will push all her BB contacts into Outlook.

Then you can open the PST and Copy/Paste them into Outlook.

Thanks for the response! I actually backed up the BB and exported the Contacts from Outlook. I then wiped the device and did a EA. Worked like a charm!