[Hauser]

To get my BNIB AT&T 8820 Wi-Fi browser working, I did the following:

1. Set the options for the Browser (not the WAP Browser, they're different) to Wi-Fi Browser.

Start the Browser, then call up Options, then Browser Configuration, then click Browser to select Wi-Fi Browser.


2. Connect to your Wi-Fi.

Go to Manage Connections and make sure the checkbox beside Wi-Fi is checked. Next click Wi-Fi Options, then click Active Wi-Fi connection to either add a new hotspot manually or scan for an open one. I can't relay complex TCP/IP details, but make sure you connect to a hotspot you can connect to without any special settings using a laptop (e.g. DHCP, no security etc.).

Now give the BB time to connect as it can sometimes take up to 30 seconds. You should see the hotspot you entered in the Saved Wi-Fi Profiles list of the Wi-Fi Connections screen. Hover over it and hit the menu key, then select Wi-Fi Diagnostics. Hit the menu key and Options again to select Advanced for Display Mode. Back up and you should see a great amount of TCP/IP and connection status detail, what you want to see are green checkmarks beside the Association, Authentication and DHCP fields. If you don't see the checkmarks give it some time, up to a minute before giving up.

If you have these three green checkmarks then you should be good to go, although in my case my Wi-Fi connection icon is still showing as the yellow circle with the bar through it. This may be because I don't have a BB plan from my service provider, but either way I can live with a screwy icon if my Wi-Fi is working.

3. Launch your browser and surf the web.

To ensure you're not using your data service, turn off your cell radio by going to Manage Connections again and unticking the box beside Mobile Network. Next launch Browser and surf to the pages you want.


Hopefully this is somewhat helpful as I've seen many people getting hung up at the yellow connection icon, I have no idea what it means but I assumed that something was wrong and I spent a lot of time trying to fix it instead of just firing up the browser. Good luck!

EDIT: I just bought a BIS/BES data plan and my Wi-Fi works as before but now shows up at the top right as a blue Wi-Fi icon (instead of being greyed out) and displays a green checkmark beside it in Manage Connections.

[Lexcyn]

Thanks so much for this information. After wiping, reloading the OS, etc, I still wasn't able to get my Wifi working. I followed your steps and I'm now getting the green check mark beside my wifi. Before I was getting the yellow circle and it wasn't letting me surf the net or receive any data.

[paulebe]

When I open the browser the only option that is available is Blackberry Browser. Wifi browser is not an option. Very frustrating because I have no issue getting on my home wifi connection but cannot get on any that might require registration.

[jeremyckitching]

Originally Posted by paulebe

When I open the browser the only option that is available is Blackberry Browser. Wifi browser is not an option. Very frustrating because I have no issue getting on my home wifi connection but cannot get on any that might require registration.

This has happened to me. Using pulling the battery for 10 seconds does the trick.

[Berry One]

Originally Posted by Hauser

Hopefully this is somewhat helpful as I've seen many people getting hung up at the yellow connection icon, I have no idea what it means but I assumed that something was wrong and I spent a lot of time trying to fix it instead of just firing up the browser.

EDIT: I just bought a BIS/BES data plan and my Wi-Fi works as before but now shows up at the top right as a blue Wi-Fi icon (instead of being greyed out) and displays a green checkmark beside it in Manage Connections.

Great advise.

If I am not mistaken, with yellow icon you will be able, at most, use WiFi browser. When it gets blue (actually, for me it is green) you will be able to use all features of blackberry over WiFi: Blackberry or Internet browser, email, IM, etc., etc.

I think what RIM wanted to say with their color codes is the following:

Yellow: you can see Internet but aren't connected to RIM servers (not having blackberry data plan explains it, your connection to RIM servers is refused)

Green (blue?): you are connected to RIM servers and having all blackberry services over WiFi.

[spencer88]

Thanks for the info!