device. also, the process that reconciles the messages runs in 20 minute intervals for each user, so it could potentially take up to 20 minutes for the message to be removed from Outlook. just make sure they know that part of it, so WHEN they do complain about it not deleting (while they are actively managing their email from their handheld even though they are sitting at their desk and staring directly at Outlook), you can smirk and state that you have already told them the answer.
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