[Stabs]

We're trying to sell our client on purchasing Tsupportx1 because of the included free upgrades. We're currently on a BES 3.6 server and was wondering if 4.1 will be a free patch or also cost money like 4.0?

[stevenyc]

Does RIM offer a cheaper upgrades only plan? $1500 for TSupport is the biggest tech support rip off since Computer Associates.

[Stabs]

Not really when upgrading to 4.0 cost 1k anyway and it's free with Tsupportx1.

[dpeters11]

Level 1 TSupport doesn't necessarily cost $1500, unless you have about 50 users and one server. They changed their pricing a while back and it is now cheaper for smaller shops, but more expensive for larger ones. It is a more fair pricing. Basically it's $499 per server and $19 per handheld. Level two is $625 per server and $25 per handheld. I don't think they offer their Software Upgrade Program anymore.

[sejinro]

I bought my stuff from Cingular and from what I can remember, the BES was almost free (much less than the retail pricing). Plus, I get BES support through Cingular - basically, they forward my call to RIM (this is cheaper than buying the TxX support plans). Also, the best support tool is this forum.

[Stabs]

We're currently on 3.6 so it seems to make sense to purchase x1 support. They're still offering free software upgrades according to this: http://www.blackberry.net/support/tsupport/index.shtml

Also it's not really feasible to tell your client, "I'm asking blackberryforums.com what the problem might be and trying to figure it out" when executives are screaming at you.

[dpeters11]

They offer upgrades through TSupport, but they used to have a separate Software Upgrade Program. That is what I believe is discontinued.

Originally Posted by Stabs

We're currently on 3.6 so it seems to make sense to purchase x1 support. They're still offering free software upgrades according to this: http://www.blackberry.net/support/tsupport/index.shtml

[jwcanada]

Originally Posted by dpeters11

Level 1 TSupport doesn't necessarily cost $1500, unless you have about 50 users and one server. They changed their pricing a while back and it is now cheaper for smaller shops, but more expensive for larger ones. It is a more fair pricing. Basically it's $499 per server and $19 per handheld. Level two is $625 per server and $25 per handheld. I don't think they offer their Software Upgrade Program anymore.

This is correct. They changed their cost structure which helps smaller shops get a more competetive rate for their support. Due to upgrades alone I would highly recommend the support. They have helped us a ton throughout a 12 month period.