1. Go to any computer with a web browser.
2. Login to your webclient. (
https://webclient.blackberry.net/)
3. Click on Profile.
4. Click "Send service book"
5. Click "Send Internet Browsing Service Book"
I use a 7100t and was unable to send e-mail after wiping all the data from it. Called T-Mobile support and this is what they showed me.