[jchanaga]

Can anyone tell me why cingular is so slow to update the RIM software for the 8700c? As a cingular business user, I'm frustrated with their slow response to update blackberry device software.

Thanks!

Jaime

[southwestcomm]

What update? The device is new to the line up.

RIM releases software to each carrier. It is up to the carrier to certify the software and make available to users.

[jchanaga]

Southwestcomm,

Thanks for the reply. Currently Rogers, T-Mobile, and Bharti Tele-Ventures Limited have 8700r and 8700g Apps at version 4.1.0.284.

Why is cingular still on 8700c Apps 4.1.0.194? Perhaps other forum members can give their impressions, but it seems to me that Cingular is slow to certify and post software for their blackberry devices in general. Seems the other carriers are not as slow to certify RIM software for their devices.

Just an impression on this end.

Sincerely,

Jaime

[southwestcomm]

I doubt there are any significant changes between those two versions.

[NCBuckeye]

Somebody in another post has a new version but can't release it because his friend will get in trouble. they said one will be out soon.

[mgerbasio]

I though Verizon was slow but Cingular is even slower. They let me out of a one year contract last year because of an OS problem. RIM had released a fix and most of the other carriers had released it but Cingular wouldn't even give me a date when they planned to release. Still no word from Cingular when they plan to release the BIS upgrade that Verizon and T-Mobile are using.

As for the OS upgrade, do a search on this board for "bharti". You find several threads and with easy upgrade instructions.

Regards-Michael G.

[keithc]

Try waiting for the 7100G. Last official release was 3/05 according to their website. I thought I saw something in 9/05, but who knows? Keep an eye out here and you will learn what you can upgrade to and also when not to.

[stripesace]

GSM 7130 you mean?

[jibi]

Looks like they will be releasing 4.1.0.314 for the 7290 and 7100g here shortly.

[Baadshah7]

Originally Posted by NCBuckeye

Somebody in another post has a new version but can't release it because his friend will get in trouble. they said one will be out soon.

that would be me...i don't even know if they will even update it...cingular sucks!

[Stinsonddog]

Yeah I have an old ATT TDMA phone and I keep waiting.

[keithc]

Originally Posted by jibi

Looks like they will be releasing 4.1.0.314 for the 7290 and 7100g here shortly.

Whoohoo. Having some memory issues with the CSL 300 version. I can go from 10 free MB to zero and back again in a day. Heavy email. Hope they kinks got worked out.

[jchanaga]

What I cannot comprehend is why Cingular takes SO LONG in posting software updates for BB. RIM releases software updates to the carriers simultaneously--why can't Cingular get their act together and provide updates more quickly?

The arguments of testing don't sway me. Other carriers do extensive testing and manage to get their software out faster!

Can anyone shed some light into why Cingular is so slow to release updates?

Frustrated and tempted to leave Cingular,

Jaime

[NJBlackBerry]

Originally Posted by jchanaga

Frustrated and tempted to leave Cingular

And go where? To T-Mobile, who also has not put out new code, or to Verizon, that hasn't updated a buggy 7130e since it came out.

[jibi]

Originally Posted by jchanaga

The arguments of testing don't sway me. Other carriers do extensive testing and manage to get their software out faster!

which carriers release the software earlier? companies like Dobson who have 10 users total? the APAC carriers who either have a very little budgeted towards QA or a perfect network (i'd say a combination of both)? considering that BlackBerry is 70% in America, there's no wonder that American carriers spend more dollars and more time on the testing process than other carriers around the world.

[gadgetfanatic]

Originally Posted by jchanaga

What I cannot comprehend is why Cingular takes SO LONG in posting software updates for BB. RIM releases software updates to the carriers simultaneously--why can't Cingular get their act together and provide updates more quickly?

The arguments of testing don't sway me. Other carriers do extensive testing and manage to get their software out faster!

Can anyone shed some light into why Cingular is so slow to release updates?

Frustrated and tempted to leave Cingular,

Jaime

Who cares when Cing or Tmo makes an update available. Just use the latest one out there for your device regardless of what carrier has made it available.

[phone_caller]

Originally Posted by jibi

which carriers release the software earlier? companies like Dobson who have 10 users total? the APAC carriers who either have a very little budgeted towards QA or a perfect network (i'd say a combination of both)? considering that BlackBerry is 70% in America, there's no wonder that American carriers spend more dollars and more time on the testing process than other carriers around the world.

Yeah, but T-Mobile has BIS 2.0, Verizon had BIS 2.0, NEXTEL had BIS 2.0...
They're all in America, why can Cingular get BIS 2.0 out for customers that want it?

[jibi]

Originally Posted by phone_caller

Yeah, but T-Mobile has BIS 2.0, Verizon had BIS 2.0, NEXTEL had BIS 2.0...
They're all in America, why can Cingular get BIS 2.0 out for customers that want it?

TMO played guinea pig with BIS 2.0 and gained an exclusive agreement out of it. They basically worked out some kinks and then other carriers have started rolling it out.

Cingular has had exclusives on the 8700 device and soon to follow that up with the 7130g device. And let's not even mention their exclusives on pretty much every other 'nice' device to hit the American market. They have a lot of beneficial aspects of their company and others aren't so appealing - its the same for each carrier only different issues/complaints. They have to pick and choose where to spend their money ...no single carrier will be perfect, so take their faults with their benefits.

[keithc]

...

[Pizzle]

Originally Posted by phone_caller

Yeah, but T-Mobile has BIS 2.0, Verizon had BIS 2.0, NEXTEL had BIS 2.0...
They're all in America, why can Cingular get BIS 2.0 out for customers that want it?

Just speculating, but if I'm a big company and have to choose, I'll choose to frustrate the VERY few of us who care about updates, than the many who aren't nearly as tech-oriented, have to deal with a potentially buggy OS, and only know that it simply "doesn't work". We're willing to deal with bugs. Cingular isn't willing to deal with the rediculous amounts of bug-ridden OS complaints from "normal" customers and businesses. Read another thread about the bugs and you'll see that, for example, Telstra (.371) is far from perfect.

Like the others said above, if you're on this site, you're already one step closer to getting the lasted world-released OS. The folks on here that are WAY smarter than the rest of us give us very detailed instructions so we don't have to worry about screwing up our handhelds, and also don't have to wait for Cingular to take care of making the update available.

Why the frustration? You have very viable options, without Cingular having to move as fast as you'd like.

Now, on the BIS, that IS frustrating, because we don't have much of an option until they get their ish together.