[sejinro]

Okay, I am running BES 4.0 with all the latest service packs and hot fixes. There are 18 users. Our carrier is Cingular and we all use 7100Gs. All users have no issues with email synchronization with the exception of one user. Basically, when the user deletes on Outlook, the emails are not removed from the BlackBerry. Here are the steps I have done so far to troubleshoot:

1. Replaced 7100G through Cingular
2. Deleted/Added account on BES Admin Console
3. Killed 7100G and re-setup enterprise activate

What else can I do?

Thanks in advance!

[BBgod]

Is wireless reconciliation turned on in the device? Is it set to delete on handheld only (Default)

[sejinro]

It is set to:

Delete on Mailbox & Handheld
Wireless Reconcile On
On Conflcts Mailbox Wins

[BBTechGuy]

Have you personally witnessed how they Delete the e-mail. A lot of times this is user error.

[Berry One]

Take user's blackberry.
Sit at user's computer.
Send new email to that user, wait until it appears in Outlook Inbox and on blackberry.
Delete that email in user's Outlook Inbox.
Do 'Reconcile now' in blackberry.

What do you see?

[sejinro]

Resolved.

The user was purging the deleted items right away after deleting email from the inbox. When not immediately purging, the emails synced.