2/ Hard pressing the "1" invokes the "w" speed dial.
Create or Edit an entry for MessageBank or Voicemail in Contacts to be the correct number to dial Phone => (wheel)View Speed Dial List => (scroll to "w") => (wheel)Edit or New Speed Dial => [select your Voicemail contact] => (wheel)Add Speed Dial To "MessageBank/Voicemail"
Also check is that "dial from home screen" is set to yes in general options.
really strange. the voicemail is set to dial the new number on the BB 7510. i checked it in the phone options and under the speed dial options. yet when i hold down the 1 key it dials the phones old number, which now belongs to someone else. i did a radio reset and a hard reset. dont know what else to try
it is the same thing that nextel told me to do. its the only number that will work on this phone. any other, and it defaults back to my old number....still wierd.