Quote:
Originally Posted by phrider
They had tried that early in the process. Maybe they just took awhile to arrive.
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no, sending the service books should take less than a min. If they had to tweak your provisioning, then the problem was that the service books were not 'giving you permission' to have VVM.
you are supposed to be able to fix this by temporarily switching your device to 9700 and then enabling the VVM service... then resending your properly provisioned service books.
occasionally, this wont work (for w/e reason) and a BB Tech will have to do it for you.
oh well, its great to hear you got your problems solved.